Works great Update- photo option disappeared on KitKat motox. Has a few scroll bugs after locking phone, but has eliminated paper from my installs. Cant "limit background progress" in developer options and still take pics inside the program. No biggie. Overall a great experience and saves me a lot of paper and time.
Drops login This app will log you out if it's closed out completely (swiped from app list). Worse, it loses the company ID, user name, and the "remember me" setting. I'm now concerned that it'll lose this information when the screen orientation changes...
Short and simple. I'm running a Samsung Galaxy S7 from T-Mobile with all the latest updates and this piece of junk app that just gets worse with every update just blew up. I had an update while heading to a job, which they force you to get, and immediately the app stopped detecting my internet connection. Didn't matter if I was on 4G LTE or on WiFi. I tried restarting my phone, I tried restarting the app, I tried uninstalling and reinstalling the app 4 times. Now I had to cancel that job because I couldn't login anything into the system. These guys must have a bunch of monkeys programming their app because I never see anything get fixed, only broken. Ever.
Update The last few updates are awful. No calls no emails no pics. The app won't stay open.
I would advise all service companies to steer clear and resist adopting Service Bench until some major changes are made. Mobile app offline mode does not work. Mobile app has no view of pictures taken. There is NO INVENTORY. Parts are a pain to enter and disposition. This software is half baked. I would not even dream of paying to use SB unless it includes some major improvements. It should have an integrated parts lookup and inquiry with inventory control. Until then just use something else. As a field service technician this software makes my job harder and more frustrating I am loosing about a call per day with more over time. I have submitted feature requests and bug reports but have not received any meaningful response. I get the feeling that this is a one size fits all solution, and as such they really don't care what would make a field service techs life easier.
Tech Why do I have to have a dollar figure to create an invoice to send customer, why doesn't the signature link to invoice? If the app can scan in a part number, how come it can't give description? Even grocery apps give pic and price, why so difficult to link to entitlement? Wish I had a choice of apps to use.
• General bug fixes/improvement
• ServiceBench UK support
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