Needs Work Great app but very slow to respond, the auto log in feature doesn't work at all and support is not available.
Awesome app. Very useful. Just wish it didn't log me out so much
Has Potential but... This app could be really useful for me. It lets you see all your jobs that are scheduled, so you have all your contact and job info at hand. But, there needs to be a way to manage scheduling and availabilty. That is the main thing I need on the fly to avoid getting double booked. Add that and I will give 5 stars.
Broken One guy here blames Carrier, which is very wrong and misinformed. This is a third party business that has nothing to do with manufactures other than the fact that they pay SB for use. Don't blame manufacturers for this faulty, broken, completely flawed app. Apps usually are easier to use, but until they fix this disaster, use the web on your phone or tablet. I work for a distributor that uses service bench every single day. It's a great service, and it's much better than past warranty claims processes.
Works great Update- photo option disappeared on KitKat motox. Has a few scroll bugs after locking phone, but has eliminated paper from my installs. Cant "limit background progress" in developer options and still take pics inside the program. No biggie. Overall a great experience and saves me a lot of paper and time.
This app blows. I want to look up serial numbers and verify warranties on the road. It wants me to select service administrator, but it wont let me select service administrator Please fix, would be a cool app instead of it taking me 5 minutes to log onto web site out in the field..
• Push notifications for specific events including technician arrival/departure, job assigned, job rescheduled, and job cancelled
• List all customer contact phone numbers with on-click calling capability
• Service History (part of expanded Entitlement Search results)
• Job details now included on the Job Completion Signature Capture screen
• Problem Description and Service Explanation both now included on Job Details screen
• New Invoice Number field added to Parts Used screen