ServiceTrade

ServiceTrade Inc

About this app

ServiceTrade is for commercial service contractors. Technicians use the ServiceTrade app to deliver more jobs, report better information, and connect with customers.

With ServiceTrade, commercial service technicians can:

- Access detailed job information
- Record time spent preparing, in transit, and on site
- Add pictures, videos, and audio memos that document your work
- Report problems with pictures, videos, and audio memos
- View asset service history
- Scan and upload paperwork from the field
- Receive schedule updates from the office

ServiceTrade helps eliminate pesky status update phone calls and stops extra trips back to the office to drop off paperwork. With ServiceTrade, you can cut out distractions and focus on providing amazing customer service.

Ratings and reviews

I will say the app is useful for scheduling. The app has a few issues that caused it to be frustrating to work with. One is if you have questionable service and you're trying to take a photo from the app let's say the service drops out you lose the photo this is happened to me many times. Secondly if you are doing a audio memo in the app and your screen times out you lose not only the recording but it closes the recording app. The other part of the voice memo that causes issues is that if you were to touch the screen anywhere except for the recording bar it closes the recording and you lose the recording that you made. I also have to say the sound quality of the audio recording is painful at best to listen to. This may be because of my phone but I have recorded audio using my phone and uploaded it separately and it sounded better. Thirdly if you use multiple devices to log yourself into service trade and you clock in on one device clock out on another device you can potentially get yourself into a locked state with the app. The developers and support team is excellent. I think that when taking a photo in the app it should save to the phone or device that you're using to take the photo with and possible tagged with the job name or job number. I can see major potential with this app but it does need work.

I beta tested the new version and liked the ability to view completed jobs but it had many glitches while it was beta. Final release improved these and restored the others nearby tab but files load very slowly now, often taking up to 2 minutes to load paperwork that used to take 5 or 10 seconds on the same device. Accidently flipping from portrait to landscape while on the signature screen will lose the page causing me to reload ALL the settings and return to the customer for a second signature.

new update removed the map view with all jobs from the app. have to go through the website to see a different map view now. this was the main way i found my next job to avoid driving back and forth across town, very disappointing. also clocking out now will not complete and remove service from the schedule. have to clock in and out twice to complete. please add the map view back to the app, not nice to remove features after a whole company has adapted to it

What's new

- Asset Comments: enables Technician to capture comments at the Asset level
- Deficiency workflow changes:Simplified, single page deficiency logging workflow