ServiceNow Mobile Agent delivers out-of-the-box, mobile-first experiences for the most common fulfiller workflows, enabling your agents to take action at any time. Mobile Agent improves productivity with an intuitive interface to accept and update work, with or without Internet connectivity. It also simplifies work by leveraging native device capabilities for tasks like navigation, barcode scanning, or collecting a signature.
Out-of-the-box applets for IT Service Management, Customer Service Management, HR Service Delivery, Field Service Management, Security Operations, IT Operations Management, IT Business Management, and IT Asset Management are included, but each one be customized and extended to meet your organization’s needs.
With Mobile Agent you can:
• Access the full details, activity stream, and related lists of records
• Manage the work assigned to your teams
• Triage incidents and cases with calendar, map, and list views
• Act on approvals with swipe gestures and quick actions
• Optimize workflows with location, camera, and touchscreen hardware
• Complete work while offline
ServiceNow Mobile Agent makes the world of work, work better for everyone.
NOTE: This version works with ServiceNow Madrid and New York instances.
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