ServiceNow Agent

ServiceNow Mobile Agent delivers out-of-the-box, mobile-first experiences for the most common fulfiller workflows, enabling your agents to take action at any time. Mobile Agent improves productivity with an intuitive interface to accept and update work, with or without Internet connectivity. It also simplifies work by leveraging native device capabilities for tasks like navigation, barcode scanning, or collecting a signature.

Out-of-the-box applets for IT Service Management, Customer Service Management, HR Service Delivery, Field Service Management, Security Operations, IT Operations Management, IT Business Management, and IT Asset Management are included, but each one be customized and extended to meet your organization’s needs.

With Mobile Agent you can:

• Access the full details, activity stream, and related lists of records
• Manage the work assigned to your teams
• Triage incidents and cases with calendar, map, and list views
• Act on approvals with swipe gestures and quick actions
• Optimize workflows with location, camera, and touchscreen hardware
• Complete work while offline

ServiceNow Mobile Agent makes the world of work, work better for everyone.

NOTE: This version works with ServiceNow Madrid and New York instances.

EULA: https://servicenow.box.com/v/android-eula-8-0

© 2019 ServiceNow, Inc. All Rights Reserved.

ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
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What's New

Detailed release notes can be found at: https://hi.service-now.com/kb_view.do?sysparm_article=KB0598602
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Additional Information

Updated
July 25, 2019
Size
13M
Installs
10,000+
Current Version
8.0.1
Requires Android
5.0 and up
Content Rating
Everyone
Interactive Elements
Users Interact
Permissions
Offered By
ServiceNow
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