Lightstep Incident Response

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About this app

The Lightstep Incident Response mobile app gives site reliability engineers (SRE) and DevOps teams the tools they need in a modern response environment to engage and resolve issues so they can keep digital systems and services running.

This out of the box mobile app pairs seamlessly with the Lightstep Incident Response web app for coordination of SRE team on-call schedules, management of events from integrations and services, and the ability to acknowledge or resolve individual incidents and alerts. Lightstep Incident Response allows distributed teams to remain connected, informed, and empowered on the go, in the field, WFH, or at the office.

With Lightstep Incident Response, you can:
- Quickly view the health of your critical business services

- Get notified of alerts from your observability tool integrations

- Take action on alerts and incidents – one click acknowledge, reassign or resolve

- View your team’s on-call schedule, and manage both coverage and time off

- Investigate & learn on the go and as a team

NOTE: Use of this app requires first registering for an account on the web at


(c) 2022 ServiceNow, Inc. All Rights Reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are the trademarks and/or registered trademarks of ServiceNow, Inc, in the United States and/or other countries. Lightstep is the trademark of Lightstep, Inc., a ServiceNow company.
Updated on
Sep 8, 2022

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, Personal info and 6 others
This app may collect these data types
Location, Personal info and 6 others
Data is encrypted in transit
You can request that data be deleted

What's new

• Mobile QR code to set up and sign into the Lightstep Incident Response mobile app.
• Service associated with an alert or incident can now be updated as required.

• Issue with the DateTime UI parameter
• Larger text is not applied
• Other performance improvements and minor bug fixes

Detailed release notes can be found on the Lightstep Incident Response product documentation website