Your Corporate Business Services Are At Your Fingertips
MMM Servicesapp is a service ticketing application which enables companies 100% mobile connectivity for help desk support allowing customers and service providers to communicate directly from anywhere around the globe.
MMM Servicesapp works in real-time as service requests are opened, viewed, updated and closed on any wireless device including iOS, Android, and Windows 8. Receive status updates by sms and keep track of each request until completion.
MMM Servicesapp admins / service providers features: Connect to any CRM, ERP or database system • Access, manage and communicate remotely on all help desk issues • Create, forward, assign, change status, follow-up and close service tickets online • Manage and monitor different calls from individuals, teams, departments on all levels • View requests, customers, contacts and other information in a simple and fast way • Receive updated online charts and reports by various levels and categories of service requests
MMM Servicesapp client features: • Create and follow-up on service request in a few clicks • Get real-time access and updates on the status of their service request • Receive service request updates by sms directly to mobile device • View all open and closed service requests • Provide service feedback online • Multilingual • Offers predefined request and responses to shorten input time • Take and attach a photo to any service ticket