As a service technician , the app takes forever to get through to get to the final invoice. Too many screens with too many choices...usually all the ones you don't want. Then wanting to use location at all times, otherwise you keep hitting cancel on every screen....big pain in the butt if my 2 cents mean much.
I've heard a lot of guys talking about issues with ST, but to be honest, in my experience using it over the past 4 years or so, it likely not a problem with the software, most of the time it's a problem with office ppl in charge of setting up and making changes within the software. As a lead service tech it took me quite a while to adapt to the system from paper and when I left the job for a shop with old school invoice, I realized I was wrong. ST def needs support/training for office staff
1 person found this review helpful
As a technician, the app is seemingly designed to make everyone else job easier, EXCEPT the technicians that use it. It sends unnecessary emails when activation of a dispatch. It requires constant manual updating. Signatures are required to close dispatches. Can ONLY be logged in to one device at a time (so you're not receiving any alert from the software when getting a new dispatch). It seems to be designed for micromanagement and purely sales oriented companies.
6 people found this review helpful