Works for purchasing tickets just fine and appreciate the lower clipper rates rather than the higher cash rates. App does occasionally crash but it's not that big of the deal as the ticket is still there. Just make sure to validate before boarding the bus/light rail or entering the muni station. Instructions for first time users could be a little clearer (the FAQ on Muni's website is good but afaik the app doesn't direct users there so they have to google it on their own).
Good idea, poor implementation. So many things wrong with user experience (UX) that it's hard to know where to start. It's not even beta, it's alpha. For example, tickets are NOT automatically saved online, so they are LOST if anything happens to the app or device. HELLO?! Muni should start over with qualified Android developers.
Useful for buying passports but you can't get through ticket gates with it and there are several serious usability bugs. Clicking the passport doesn't always do something, after signing up, it stayed on the signup page and didn't look like it did anything. Same for payment page. I think these were due to poor data connection.
Took my money and didn't work. It generated a code, the bus scanned it, and and read as invalid forcing me to pay cash and holding the bus up for a good minute or two. Don't use, or have cash ready for when it fails
They recently started demanding location when activating a ticket. No explanation is given other than "to improve service." I don't want to help you improve service, I barely trust you with payment info, let alone location data. Please make that opt in or I will have to opt out of this app as soon as my clipper card is replaced. I'll just use cash for my friends and family instead.
Love this app! Great for when you are running late or short on change. Even better when you forgot to pay and the unexpected fare inspector appear...
Added alert for multiple rider tickets