RED & Moi

Contains ads
3.3
57.3K reviews
1M+
Downloads
Content rating
Everyone
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About this app

RED client?
Simplify your daily life by downloading the RED & Moi app! 📲

With the RED & Moi app it's easy, we made it simple;)

🏠 HOME
• Access your RED subscriptions from your smartphone or tablet!
• In a few clicks, check the status of your current consumption and RED benefits.

📊 MY CONSO
• Consult and download the details of your latest invoices
• Track your consumption in France and abroad:
o In France: view your multimedia purchases with the possibility of modifying your purchase limit
o Abroad: monitor your internet usage, calls and SMS / MMS sending.
• Fancy a new phone or more data? Manage and adapt your subscription and your fixed and mobile options according to your needs.

📂 MY OFFER
• Access and manage your accounts
• One account for the whole family? It's possible !
Have the RED & Me application, group all of your lines and those of your loved ones with ease.

📝 MY INFO
• Easily access your personal information
• A change of address? A new RIB directly modify all your personal information in the "My information" section

❔ HELP
• SIM card blocked? The section "Troubleshoot my mobile" gives you all your answers in the event of loss, theft, unlocking, among others.
• Find all the answers to your questions with online help on the FAQ 24/7 and with your RED client advisers from Monday to Friday from 8 am to 9 pm.
• Already in contact with our customer service? Check your notifications, your RED advisor has probably already answered you!
• Follow all the steps of your mobile and box order: from registration to the preparation of your order, including the delivery of your equipment, to the activation of your services and your line.

RED Box customer?
• A breakdown, an incident? The "Troubleshoot my box" section allows you to consult the state of your line to take stock of the network.
• Run the diagnostic to check the condition of your box and find the solution to troubleshoot it.
• An impediment? Changing your appointment with your box technician can be accessed directly from your app.
• Access incident follow-up directly after reporting it.

NOTIFICATION CENTER
• Stay informed of your RED news via the notification center (new invoice, order tracking, etc.)
• It is accessible directly at the top right of your screen.
*****
Download and use free in mainland France (excluding the cost of mobile internet connection depending on the offer subscribed). The RED & Moi application is only accessible to RED by SFR customers with a mobile plan or an internet offer.
Updated on
Nov 8, 2022

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Personal info, App info and performance, and Device or other IDs
This app may collect these data types
Location, Personal info and 3 others
Data is encrypted in transit
You can request that data be deleted
3.3
57.3K reviews
Christophe Cavazzoni
September 29, 2022
My experience ? Dont create an app-only invoice system if you cant maintain your app for god sake. I cant log in, its the most basic feature of any app. And obviously this company is stupid enough to design a system that is not allowing me access to my invoices on the website, on my personnal account. Geniuses at work.
5 people found this review helpful
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SFR
September 30, 2022
Nous sommes navrés pour la mauvaise expérience que vous avez rencontré. N'hésitez pas à renouveler votre demande au service client directement depuis Facebook Messenger, DM Twitter ou via l'appli RED & Moi.
Future Ruins
November 25, 2022
Useless app. When you have a problem the site tells you to install the app. Then, using the app to fix the problem will send you back to the site that sent you to the app.... and enfeitiçado starts again.
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SFR
September 23, 2022
Nous sommes navrés pour la mauvaise expérience que vous avez rencontré. N'hésitez pas à renouveler votre demande au service client directement depuis Facebook Messenger, DM Twitter ou via l'appli RED & Moi.
Dan E
February 24, 2021
From 1 star to 3 stars: customer service is great and the people are very friendly. But in regards to the app, it still needs a lot of fixing including the following: - Fixing Payments via Credit Cards - Enabling attachements when communicating with the service clients (the option is there, but doesn't function)
10 people found this review helpful
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What's new

Cette nouvelle mise à jour corrige des bugs et améliore les performances de votre application.

Cela passe peut-être inaperçu mais grâce à vos avis, les équipes RED réalisent régulièrement des améliorations sur l'application.
A très vite sur RED & Moi !