
Anh Lê
The application continuosly notifies that it found malware on the device. Then, I tried to scan my devices but McAfee cannot detect any malware/virus. That means the application is now mistakenly recognized itself as malware/virus. Now, I cannot access to my bank account and it makes a lot of inconvenience. Release new version without the useless antivirus function, please. 🙃
4 people found this review helpful
SHINHAN BANK Global Dev Dept.
April 26, 2023
Hi, we're sorry for the inconvenience you've experienced. For security purposes, the SOL VN application is available for devices that have never been jailbroken or do not have viruses/malware in their phones. For specific instructions, please contact the Customer Support Center at 19001577 for the best check and support! Thank you.

Zacharias T
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App unusable currently. For some reason, Shinhan has mistaken themselves for an antivirus company and decides to "scan" your device for malware. It reports it has found malware and kicks you out of the app. Of course there's no malware, use several layers of protection and frequent scans. Remove this broken "security feature". Edit: your idiotic malware detection detects SHEIN, one of the biggest online retailers in the world, as malware. So in order to use Shinhan, one must uninstall SHEIN.
3 people found this review helpful
SHINHAN BANK Global Dev Dept.
April 24, 2023
Hi, we're sorry for the inconvenience you've experienced. For security purposes, the SOL VN application is available for devices that have never been jailbreak (rooting) or has not a virus/malware on your device. Thank you for your feedback and always accompanying Shinhan VN.