My last visit to Tommy Guns. Their system in store and on mobile app (which is awful) is never close on wait times. Until they improve the customer experience I will be going somewhere else.

Used to work. Doesn't any more. Total crap. Why even have it available for download? Just take your app down and find a new developer. Put it back up when it works

Doesn't work Showed up for appointment. Was told it didn't register. Wait was an hour. Advised to call and confirm next time when using app. No point in having an app then.

Terrible Out of sync with store times, app says you have time until your appt but you have been moved back for not showing. Waited 3 hours from checking in using app from a "1hour" wait time. Not reliable.

Makes things easy Easy to see wait times and then I can book my cut with no wasted time!

This app is full of problems. Really needs to be looked at. Sign in loops are the best issue. Causes you to check in many times.

Checked my two sons in using the app. Showed up15 minutes early, found that we were bumped to the bottom of the list and that our wait time was now 45/1:15 for the kids. When I asked why, she lectured me about using the app to check in more than one person and that I should have just called. I barely like this place to start, and after the way the girl at the front talked to me I definitely won't be coming back.

Phone in to book an appointment and was told to download this app. Terrible app overall, can't book an appointment and site is constantly down to check in. Also, you can not exit out of the app.

We need more Tommy Guns in the GTA I used to go to the one at the South Edmonton Common all the time.. The shaves are the bomb..

Not in sync with store. Had 30min check in time. Showed up with 10min to spare and showed that I had 59minute wait.....

Needs family option Need to change so you don't need a seperate account/email for each member of the family. Just like in the store where one phone number is needed.

So convenient Great app, I see they're adding additional locations, fortunately mine was already there. Good job.

Need multiple users on account I guess the developers didn't think of the scenario where multiple family members might want to check in at the same time. I have two young boys and the app appears to only function for one person at a time.

Useless So I am told by the app that my appointment starts at 230 so i get to the location and they don't see my appointment on their end when I try to check in. I am told I have to wait an hour. GFY

All I get now is a blank white screen. All permissions for app are allowed. Still no go.

Completely bogus app, didn't accurately reflect who was working at the time, and when I showed up at the time the app told me to, I was told to wait an additional hour. I told them to cancel and uninstalled the app. Got my haircut somewhere else without waiting. Nothing against Tommy Guns but why even have an app.

What kind app only works to book a appointment when the store is open. The worst service app ever created.

Pretty dumb that you can't book a timed appointment.

Bad design The app has a bad design (circa 2010), hard to exit.

So far, so good. Rewards tracking would make it great.

Worst app It couldn't find the crowfoot store

Worked once!! Since then doesn't work anymore. Not worth the download.

Inaccurate Time is completely inaccurate!! Used this to check-in and said 1hr 30 min. Also asked for 15 min text reminder. After 1 hr rechecked app and still 1 hr wait??? Arrived 10 min before appointment time given and still had no text reminder. At the store they had actually removed me from list as they had called me in many times already over past 40 min. So app added 30 min time even though store could have taken me in before original check-in time and i never received a reminder text. Very poor system.

Decent start Needs loyalty cards and should be able to exit without having to hit home key.

App doesn't work, just opens a white screen.

Code The app is asking me for a code to continue registration but code was not sent to me..frustating

Stop logging me out!!

Doesn't work

Really good place to go nice people

Good app Love this Barber Shop

Wont load

Broken

Useless Sign up, check in, set alert for 15 min prior to appointment... and nothing happens. When I go into the store my 1 minute wait a few days ago was 35 min by the time I so check in with alert is about the only thing this app needs to do and can't. Uninstalled

Horrible app Downloaded and installed on first start up it wouldn't even open. Just a white screen.

Worked once. Doesn't work anymore. Garbage. Waste of time. Just call to make appointment app is a joke

Limited locations Try to input my location (which has a Tommy Gun) and my only options are Kelowna or Kamloops

Get it together Tommy...

DOES NOT WORK...