Telehealth by SimplePractice

SimplePractice

About this app

Attend your appointment without leaving your home or office, or car, or private outdoor spot. With Telehealth by SimplePractice, clients and clinicians can participate in 100% secure, HIPAA-compliant therapy sessions from anywhere. Start video appointments instantly, no login or password required.

Ratings and reviews

Very difficult to use. Can't navigate away from the app on my phone without disconnecting. That means I can't look at my notes for the appointment or check my calendar to schedule for my next appointment. Often, almost always blurry. Even at the highest pixel rating. My therapist appears in a head shot, often most of their face is cut off unless they sit perfectly unnaturally still. Audio is good. Fix the visuals and allow the app to minimize when I need to use a different app on my phone

If you leave the app to troubleshoot A/V or anything, you leave the appointment. If the clinician does so, it ends the appointment. Connectivity is poor. We often try to get it to work (sometimes we have the right link but it doesn't let us in) several times with different links and after 10 minutes switch to a phone call if it still isn't working.

This app didn't work correctly for almost an entire week. It lacks some basic quality-of-life features that other (much cheaper HIPAA compliant options) have. And it is generally unreliable. If you have not invested into the Simple Practice platform yet, I say avoid it. The technology is spotty, but their built-in ads for their AI features somehow always work great. So take that for what you will.

What’s new

Thanks for using Telehealth by SimplePractice! Our app is updated regularly to ensure that you have the best experience. This new version includes multiple improvements for video appointments. For seamless access to video appointments, we recommend updating to this version.