
Jan Dirix
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I am still unhappy about them tracking my location in the background, storing it, and me having no way to disable it. The emergency contact feature is unclear, and the interface is designed in such a way that it nudges you towards live-sharing. That being said, their emergency response is superb and unparalleled. They got SAPS to me in an emergency in less than 10 minutes, with constant follow-ups. They send security when necessary etc etc. When something happens, I have developed the reflex of opening the app, as it is by far the best way to get access to the appropriate emergency response. People who have seen me use the app, and saw the way Namola coordinates assistance, immediately downloaded the app after. I absolutely recommend the app to anyone. I hope they will take any privacy concerns seriously in future, as their explanation right now is not waterproof.
352 people found this review helpful
Namola EMS Group
October 13, 2020
Hi Jan, thank you for your feedback. Just to let you know that we do not track any of our users locations. We can only access the location when you request assistance through the Namola App. The only people who have access to your location are your trusted loved ones who you choose to share your location with.

Paul Heering
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Tested the SOS button, and response was swift. But location tracking, and sharing, seemingly only works if the app is open, then erratic or delayed, on two Nokia devices, latest Android 12 and 13 builds available (and prior). Devs attribute issue to Android API, and are working to improve, but problem persists. Disappointing, because there are no problems with native Google Maps timeline or location sharing.
99 people found this review helpful
Namola EMS Group
November 16, 2022
Dear Paul. We're so sorry to hear that you are struggling with the location sharing! Please send us an email at support@namola so that we can further assist you?

Timothy Hastie
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Application clunky and disappointing. For an emergency app, the main page is a newsfeed which spams you. Even after unsubscribing, you cannot change this as the main page. The main feature of this app is the map tracking for emergencies, this should be the main page. Unfortunately a let down. The app needs a major change though. Still doesn't track location correctly and misses complete trips to different cities (even with paid panic tracker).
172 people found this review helpful
Namola EMS Group
June 8, 2021
Hi Timothy, as we mentioned on the phone we are more than willing to assist you with your Panic Trackers if you are experiencing issues with them. We are again sorry to hear that you do not like the changes to the app. The Safety newsfeed is there to ensure you get up to date safety information about your loved ones.