FieldEZ caters to the Service and Sales organizations of any size. The organization can gain total control over field personnel deployment and optimize the same, ensure customer confidence through efficient and on time service, ensure field personnel commitment towards company objectives and increase revenues by eliminating missed SLAs/ billing or lapsed AMCs.
Features of FieldEZ:
As a service engineer,
• Receive customer calls/ incidents on your mobile along with complete call history with AMC details, notes on payments due etc
• View all your calls on a calendar, set appointment reminders and reschedule appointments
• Update status on calls on the go and stop wasting time filling up manual Daily activity reports
• View customer locations on map and get driving directions to the same. Plan your travel time efficiently
• Attach files / photos / videos to the call for offsite analysis
• Instantly capture customer feedback & signature on the service provided
• View important Messages from your organization with attachments like videos, documents etc
As a service head,
• Assign/schedule service calls to service personnel calls optimally with the help of their near real time location information
• View all your subordinate's calendars / schedules through your mobile and reassign calls on the move
• Broadcast rich messages to your field personnel with ease. Attach videos/ manuals / instructions to messages
• Get complete call audit with location and time stamp
• Track the utilization of your field personnel time – call response time, travel time, resolution time, out of office time, overtime - and correlate travel data with reports
• Get valuable insights on how efficiently field team is deployed and improve on the same.
• Benefit from accurate customer service data gathered from the field with little or no burden on the field force.
Also benefit from our Software-as-a-Service model and get automatic upgrades free of cost for the life of your subscription.
For details of our "Sales" solution, please mail us at email@example.com.
Please ensure that you register/subscribe at www.fieldez.com to fully use our solution. For implementation queries & other assistance, please mail us at firstname.lastname@example.org
Thank you for your interest in FieldEZ!