
Kelly Pennington
- Flag inappropriate
- Show review history
I've tried to connect multiple times using the app and scanning QR code from Luminar Neo on my desktop. I am connected to the same wifi network and it NEVER connects!!! Waste of space on my phone!!! 🤬 Every single user seems to be experiencing this same issue. Why not fix the bugs in the app and not make every single person reach out individually.
9 people found this review helpful
Skylum Software
March 26, 2022
I apologize for the frustrating experience you had with our app. Let me assure you that our developers are working on the performance improvements. The reason why we ask each user to reach us individually is because everyone has their own setup and each might need own solution. I encourage you to reach us via support@skylum.com, so we can help

jacobo Castro Cristo
Needs improvement! The interface is clear and easy to understand, that's the only good thing about it. If the mobile phone screen goes off it loses connection with the computer, the files can't be saved to the phone, the just say in the app with very limited sharing options. When I share an image throw Whatsapp or Instagram the color profile gets messed up, so the image comes out very washed out, unusable. Luminar is great but way too many bugs for professional use.
1 person found this review helpful
Skylum Software
June 13, 2022
Hi! Could you please get in touch with our support team at support@skylum.com? We'd like to have these issues properly investigated so that we could improve our product in the future. Hope to hear from you soon!

Joe Dean
- Flag inappropriate
- Show review history
Great idea, but It has never connected. Might be a good idea to add Bluetooth as an option because relying on Wi-Fi isn't working. Update: Months later, several updates to Neo, and this app still doesn't work, and has never worked🤷🏾♂️🤦🏾♂️.
3 people found this review helpful
Skylum Software
February 20, 2022
Hi Joe!
We are sorry to hear that you face an issue with the app.
Our support team at support@skylum.com will be happy to make things right for you. Please shoot us a message, and we'll take care of this issue.