Neil Braun
- Flag inappropriate
- Show review history
Update: the reason, I think, so many can't use this is that they have their wifi set to public, this makes them more secure but causes this app to be unable to see their computer. While editing ones firewall could fix this it's not something for the average user to do, editing firewall settings is for the experienced and can lead to all sorts of problems.
12 people found this review helpful
Skylum Software
July 5, 2022
Hi Neil - We suggest adding Luminar Neo to the list of your antivirus and firewall exceptions. If the issue remains, please report it to our support team at support@skylum.com. We're always looking to help our users.
Kelly Pennington
- Flag inappropriate
- Show review history
I've tried to connect multiple times using the app and scanning QR code from Luminar Neo on my desktop. I am connected to the same wifi network and it NEVER connects!!! Waste of space on my phone!!! 🤬 Every single user seems to be experiencing this same issue. Why not fix the bugs in the app and not make every single person reach out individually.
23 people found this review helpful
Skylum Software
March 26, 2022
I apologize for the frustrating experience you had with our app. Let me assure you that our developers are working on the performance improvements. The reason why we ask each user to reach us individually is because everyone has their own setup and each might need own solution. I encourage you to reach us via support@skylum.com, so we can help
Jack Bandit
Luminar Neo (pc) CRASHES CONSTANTLY and renders the program almost worthless!! It's good when it actually works, but you will have to restart the program as well as Windows due to the program constantly crashing and also the program crashing Windows via Blue Screen. Please stop being greedy and fix the software bugs so it actually works without the craahing and failures!
1 person found this review helpful
Skylum Software
December 19, 2023
Hello Jack! I'm sorry to hear you've been experiencing some crash issues. Since it's a technical problem, please contact us at https://skylum.com/support/contact, and we'll do our best to help you.