I purchased plane tickets on 9/29 at 9 p.m. I had 24 hours to cancel and get a refund. When I called 22 hours after making my purchase I was told by kiwi that their computer system was down and they wouldn't be able to process the cancellation before the 24 hour time limit elapsed. I then proceeded to call the airline directly and cancel my flight with them. Looking at their terms of service, Section 2.2 Optional Services, kiwi maintains the right to charge me 20 euros if I request they perform a cancellation on my behalf. Yes, I did request a cancellation but they were unable to process it. Despite their inability to do so, they charged me their 20 Euro fee by not refunding me the full amount. I have called them and email them multiple times trying to get this issue resolved but have had no luck. Have they been able to cancel my ticket like I asked I would have happily paid the fee. However they could not and are still charging me. Very upset!
Very useful application for low-cost travellers ;-)
Good and it makes it easy for me book flights...
Worst experience ever had. They changed my sister ticket without even noticing via email and when we contacted them. The woman answers us as if I work in her father farm and hang the phone. I'll add the few dollars in a travel agency or another software. No one can answer a customer this way
Was booking a flight, had given my card info and everything, was down to the last step and they asked for id verification but it didn't redirect and said my session expired so I went with another app. Later I went on my emails and saw that the money has been taken from my account and they're waiting for my I'd verification. Why don't you let people verify in the first place instead of telling me the process failed and then send an email afterwards??? I will not finish the verification process and hope that the funds will be released back to my account. Stupid app.
This is the worst app ever. I booked the flight and asked for ID verification then told me that the verification failed and cancel my flight. I booked another one and happened the same. I hope this is not a scam. Pls don't use this app u r losing ur time and money
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