MySLT

Sri Lanka Telecom PLC

About this app

MySLT self-care app gives you full control on managing your SLT account, postpaid online bill payments, requesting new service and package upgrades, tracking your data usage, reporting faults, obtaining bill summaries are some of the key features of the MySLT self-care app.

Detail descriptions on the available services via MySLT selfcare app are as follows,
>Easy registration process with minimum clicks.
>Track your real-time data usage, daily usage details, Protocolwise detailed data reporting, Package quota details, obtaining value-added services.
>View your current bill summary and payment details.
>Register to ebill facility to obtain bills online.
>Activate new data bundles, Upgrade packages and request new additional services.
>Pay your SLT bill via Debit or Credit card.
>Check FAQ to obtain answers to your questions related to SLT services.
>Report issues related to your connection and keep track of your query.
>Manage up to 4 connections under your SLT account.

Ratings and reviews

The app technically works, I can pay my bills and see my usage stats but everything else is just below average. The design somehow looks like an early 2010s webpage, the colors are not eye pleasing, options are cluttered everywhere, no security at all, some of the options (changing mobile no, notification settings, etc) don't work. Hilarious how the leading and profitable ISP here make such an unintuitive, confusing and ancient looking app because this seems done for a school project.

I've been trying to update my email on the MySLT app for nearly two months, and every time I get the same message: "Service temporarily unavailable." It's beyond frustrating. On top of that, I no longer receive my monthly bill via email, which makes things even more inconvenient. This is a basic feature that should work properly, and it's disappointing that SLT hasn't fixed it after all this time. Please prioritize your users and sort these issues out.

This app needs a serious revamp. It looks and feels like an app from 2010. It constantly shows error alerts when opening it. Broadband usage UI is terrible and not user friendly, it's full of terms that don't make sense to the end user.

What’s new

Bug fixes