mySF. For everything smartfren

Contains ads
4.3
1.64M reviews
50M+
Downloads
Content rating
Everyone
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About this app

Your one-stop destination to manage your smartfren world, enjoy exclusive promos, deals, rewards, rejeki & more.
Login with ease and enjoy the simplified experiences:
i. Check balance, top up, scan voucher data, or buy data packages. Also, get recommendations that suit your needs.
ii. Add and manage multiple Smartfren numbers in one account.
iii. Auto-login with your smartfren number or email.
iv. Peace of mind with secure real-time payments. Enjoy multiple payment options from your pulsa balance, Simobi+, Sinarmas VA, DANA, OVO, GoPay, ShopeePay, LinkAja, BCA VA, Permata VA, Rekening Ponsel, OCTO Click, OCTO Mobile from CIMB, & credit/debit cards.
v. Connect your mySF account to GoPay, OVO, and DANA accounts for easy payment.
vi. Choose to auto-renew plans and save more.

Get more with the app
I. Get 1GB quota bonus for first time install of mySF app & sign up with you smartfren number.
II. Earn more & redeem more SmartPoin for rewards and special promos that awaits you.
III. With Smartfren WOW Treasure Hunt 2022, join the adventure, get rewards, find the treasures as you transact, invite friends, play the challenge and activities & log into every day.


Make your smartphone smarter with Indonesia's 1st & only Digital SIM (eSIM)
i. PowerUP your super phone without a physical SIM card
ii. Special packs with big quota available for devices that supported eSIM

Have an issue or service request or suggestion, contact us directly via Live Chat on mySF app or website (click on “smarty” to chat).
For any additional query/support/feedback/suggestion, please contact us via:
i. Call: 888 (from smartfren) or 08811223344 (others)
ii. Email: customercare@smartfren.com
iii. Instagram/Twitter: @smartfrencare
We love your feedback to help us improve.
Updated on
Jun 1, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, Personal info and 3 others
This app may collect these data types
Location, Personal info and 5 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.3
1.63M reviews
Dipo S
August 10, 2022
This app is piss poor in terms of performance and UI/UX. Design is bloated. Gamification is not worth it. Horrible experience even in browsing the packages. No other apps has made me this frustrated in using it. I used to love smartfren due to it being cheap and relatively fast, and internet package is easily purchased. I guess it's already time to change operator....
12 people found this review helpful
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Smartfren.
August 10, 2022
We understand your situation and we are here to help you. In order to thoroughly anaylze and resolve your issue, please contact Smartfren's Official Whatsapp service at 08881212888 . We ensure that there will be a CSR that will handle your issue. Thank you. Myra
A Google user
May 11, 2019
English instructions are incomplete. You have to download two apps to top up credit and to use your mifi device. Extremely difficult to top up credit. App declines US credit cards and the virtual account transfer instructions are incomplete (no account name given). The mifi device is useless after it runs out of its initial credit.
11 people found this review helpful
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Smartfren.
May 11, 2019
Iam very sory Mr Maxwell Wilmarth :( . For further checks and faster responses please contact our live chat service by clicking the following link: http://bit.ly/LiveChatSF. Tks - Nael
Split “Tofi” Toffe
May 17, 2025
The app itself is... good. What I came here to rant about is the signal. Raining? Poor signal. Cloudy? Poor signal. Clear skies? Poor signal. What I'm trying to imply here is that the connection sucked and it's barely loading a 1440p resolution video. It's also bad when playing video games most of the time. I like my ping 45-65 please. BUT they gave me 500 instead.
1 person found this review helpful
Did you find this helpful?
Smartfren.
May 17, 2025
We understand what your smartfren friend is feeling and we are here to help. To resolve your issue, please visit Smartfren's Official Whatsapp service at 08881212888 . We make sure there will be a CSR ready to serve your problem. Thank you. Tama

What’s new

Application improvements to ensure ease and comfort in using the app.
 
1) Feature enhancements for sending gifts to ensure a smooth experience when sending data or credit to relatives, friends, or family.
 
2) Page improvements to ensure that the package details/description match the selected package.

App support

Phone number
+628811223344
About the developer
PT. SMARTFREN TELECOM TBK
mysf@smartfren.com
Jl. H. Agus Salim No. 45 Kel. Kebon Sirih, Kec. Menteng Kota Administrasi Jakarta Pusat DKI Jakarta 10340 Indonesia
+62 888-1212-888

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