mySF. For everything smartfren

1.26M reviews
Content rating
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About this app

Your one-stop destination to manage your smartfren world, enjoy exclusive promos, deals, rewards, rejeki & more.
Login with ease and enjoy the simplified experiences:
i. Check balance, top up, scan voucher data, or buy data packages. Also, get recommendations that suit your needs.
ii. Add and manage multiple Smartfren numbers in one account.
iii. Auto-login with your smartfren number or email.
iv. Peace of mind with secure real-time payments. Enjoy multiple payment options from your pulsa balance, Simobi+, Sinarmas VA, DANA, OVO, GoPay, ShopeePay, LinkAja, BCA VA, Permata VA, Rekening Ponsel, OCTO Click, OCTO Mobile from CIMB, & credit/debit cards.
v. Connect your mySF account to GoPay, OVO, and DANA accounts for easy payment.
vi. Choose to auto-renew plans and save more.

Get more with the app
I. Get 1GB quota bonus for first time install of mySF app & sign up with you smartfren number.
II. Earn more & redeem more SmartPoin for rewards and special promos that awaits you.
III. With Smartfren WOW Treasure Hunt 2022, join the adventure, get rewards, find the treasures as you transact, invite friends, play the challenge and activities & log into every day.

Make your smartphone smarter with Indonesia's 1st & only Digital SIM (eSIM)
i. PowerUP your super phone without a physical SIM card
ii. Special packs with big quota available for devices that supported eSIM

Have an issue or service request or suggestion, contact us directly via Live Chat on mySF app or website (click on “smarty” to chat).
For any additional query/support/feedback/suggestion, please contact us via:
i. Call: 888 (from smartfren) or 08811223344 (others)
ii. Email:
iii. Instagram/Twitter: @smartfrencare
We love your feedback to help us improve.
Updated on
Aug 27, 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, Personal info and 3 others
This app may collect these data types
Location, Personal info and 5 others
Data is encrypted in transit
Data can’t be deleted

Ratings and reviews

1.25M reviews
Nathaniel Sion
August 10, 2023
Bad ui/ux experience. The apps is so laggy sometimes i need to wait up to 5 second for each click not to mention the loading for it to show the pages take so long. Too many pages. Developer need to streamline the buying process. Look like amateur building the app.
4 people found this review helpful
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PT. Smartfren Telecom, Tbk.
August 10, 2023
Hai Teman smartfren, ada yg bisa kami bantu terkait smartfrennya? Agar kami dapat membantu Kamu, mohon untuk dapat menghubungi Whatsapp official di nomor 08881212888 sehingga kami dapat membantu Kamu dengan lebih baik. Terima kasih - Lizy
Jack Frost
August 8, 2023
I can't even buy any package because of this messy app. The buttons don't work 99% of the time, it's always laggy all the time and I am currently stuck on it asking me for location permissions which I can't do anything since I can't even allow it (the buttons don't work at all) FIX YOUR GODDAMN APP even to this day and age
7 people found this review helpful
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PT. Smartfren Telecom, Tbk.
August 8, 2023
We understand what smartfren friends feel and we are ready to help. So that your problems can be solved, please visit the Official Smartfren Whatsapp service at 08881212888. We make sure there will be a CSR who is ready to serve your problems. Thank You -Bale
Aulia Ulul
July 28, 2023
Seriously. Your app is getting slower. It took 1 hour for me purchasing a data because of the slow response of the buttons and take too long to load. Please be responsive for the inconvenience.
6 people found this review helpful
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PT. Smartfren Telecom, Tbk.
July 28, 2023
We understand what Teman smartfren feel and we are ready to help. The first thing you can do is to clear the cache. We can help you carry out this process and other assistance through the Whatsapp service at number 08881212888 . Thank You -Bale

What's new

Embracing the spirit of Independence Day, let's cherish freedom in simple things.

Our dedicated development squad has won the battle against various kinds of bugs. Now, you can enjoy a smoother experience with quicker loading times when using the mySF app.

Celebrate Indonesia's independence spirit with Smartfren – 100% for Indonesia!