New to SmartThings hub about a week ago. After a learning curve with the app, I have my programming & preferences in place and everything seems stable. Would like more customization options on the dashboard, including smaller icons to fit more favorites (assuming I haven't overlooked something). Still looking for a way to incorporate additional phones as presence sensors without installing this app on them (e.g., simple client app).
This really is a bad UI. Very unintuitive. I have figured it out and am able to accomplish what I want, but there is no chance the others in my home would be willing to learn and use this product. If it weren't for the Alexa integration, my family wouldn't even know there is home automation at work. This is a tinkerers tool, not a consumer's interface.
Smart Things is a complete POS. I have had the system for about 3 years now and it has never worked correctly for more than two days in a row. I hoped it would eventually get better, but just continues to get worse with each "Update". Now for the last couple of days all scheduled events are happening 12 hours off. AM/PM. I wish I had never wasted my money!
Had the system for about a year now. It doesn't do great with Z-wave devices, losing connection and reporting incorrect status. And lately my simplest routine of "turn this thing off at this time and back on at this time" has started to malfunction. It makes analog Christmas tree timers more reliable. Hopefully it gets better.
Dislike new dimmer and light hue controls. You have tons of whitepsace on the lights page. Why do you have to click into another screen just change the dimmer or light bulbs warmth?? Less is more. Use the empty white space!
Using an HTC M10 phone, everything is updated, but this app will not stay signed in! Looses functionality every single day and automations stop working, my presence or absence isn't recognized by the hub. Going on week 2 with this issue, very frustrated and about ready to switch to another service to manage my home.
We've been hard at work making the SmartThings app better for you. Here's what's we have been working on:
• General bug fixes and improvements.
If you're having any trouble, reach out to our support team at firstname.lastname@example.org.
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