Assistant

4.2
52K reviews
5M+
Downloads
Content rating
Everyone
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About this app

YOUR ASSISTANT FOR ALL YOUR TRAVEL!


The Assistant accompanies you on all your travel and saves you time by optimising your itineraries on public transport (train, RER, TER, Transilien, bus, metro on the RATP network).


With the Assistant, find, set out and stay informed about all your travel.
- View available modes of transport near you on the integrated map, wherever you are 
- Find optimised itineraries to get you from point A to point B 
- View traffic info in real time
- Receive alternative itineraries in case of disruptions with notifications direct to your mobile




1) Get there faster and optimise your itinerary
Find all the possible ways to get from point A to point B and choose the best itinerary according to your preferences 
You can use the following modes of transport:
- RER, metro, bus, Transilien, tram
- TER, TGV, INTERCITÉS
The itineraries are optimised to save you time, plan your itinerary and avoid delays.
You can save your preferences and recurring itineraries directly on the homepage: home, work, frequent destinations… to save even more time.




2) Travel with peace of mind
- Plan your travel thanks to traffic info
- Receive recommendations for alternative itineraries
- Plan your itineraries so you can view them and be notified about your itineraries even when offline




3) Travel more freely
- Find your discount cards and your loyalty programme in easily accessible digital format 



So, coming on board?



Want to contact us?
Go to "Help and Contact", read the FAQs or contact an advisor via the contact form.
Updated on
Dec 5, 2022

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, Personal info and 4 others
This app may collect these data types
Personal info and Device or other IDs
Data is encrypted in transit
You can request that data be deleted
4.2
52K reviews
Romain BAZILE
December 7, 2021
Very annoying that the app keeps reloading (from the internet) the tickets that should be cached locally. Makes for a sub-par experience when being controlled in the train and the connection is spotty. Also, it would be nice to have connection information in the app when we need to switch stations (for example between Montpellier St Roch and Montpellier Sud de France). It's annoying when you don't know the city and have to figure out the tram network or whatever.
20 people found this review helpful
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SNCF
December 7, 2021
Bonjour. Pourriez-vous nous donner un exemple de billet pour lequel vous faites ce constat (référence + nom) ? Merci d'avance pour votre retour à l'adresse feedbackapplication@assistant.sncf. Bonne fin de journée.
Anna Blackwell
January 29, 2021
It includes random unnecessary amounts of time for waiting and boarding the train when planning the route. Often when I go through the process of buying a ticket on the app I get to the last step and the app glitches and I have to re-enter all my information. Unnecessary bus routes added and misses trains off the schedule. I have to filter the mode of transport each time, won't save preferences. The amount a delay displayed for a late train is often inaccurate, unreliable.
15 people found this review helpful
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SNCF
February 1, 2021
Bonjour. Serait-il possible de nous préciser le trajet concerné (gares de départ et d'arrivée, horaire et date) ? Lors de l'achat d'un billet TER, rencontrez-vous un problème ? Un message d'erreur s'affiche-t-il ? Est-ce que vous indiquez le code 3D Secure ? Merci pour votre réponse à l'adresse feedbackapplication@assistant.sncf. Belle journée.
Hải Hoa Nguyễn Thị
July 3, 2020
This app updates quite fast and accurate the information. There was one time the platform was not displayed on big screen due to technical bug, but the app already updated. The visualisation is nice, simple but applicable. There's only one thing which I think should be improved. It takes long time to delete the ticket which you cancel so when I cancelled and bought another tickets, sometimes I got confused between two tickets for the same train, but different seats.
20 people found this review helpful
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What's new

*Mission bug*

Dans le but de vous fournir une meilleure expérience jour après jour, nos équipes ont corrigé des anomalies que vous nous avez remontées.

Bons voyages avec l'Assistant !