
Michelle Gallegos
this app will piss you off. bro wth happened to this app?! It used to work perfectly. I mean, having to get a code sent to your phone was annoying to do every single time but at least it was loading. The app no longer loads whatsoever. And no, it's not my connection because everything else on my phone works just fine. I guess I'll try to report a problem but in the meantime I'll remember to bring my ID to work since If you only have the app now, you really don't have your ID on you.
State of Colorado - Governor's Office of IT
July 17, 2026
Hi Michelle, we apologize for any issues you've had with the app when logging in. We would love to look into this for you, please reach out to us at: https://mycolorado.gov/customer-support. Thank you!

Sebastian Isaac Holloway-Dowd
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This was a great 5-star app, but recently, I have not been able to use it. Every time I bring it up, it crashes & freezes on the opening screen. I have uninstalled it twice. Both times after reinstalling it, it worked, but only the first 2 times. It used to be trustworthy. it would consistently open with my fingerprint every single time. this year, I switched to an S25 Ultra from an S22 Ultra, and I don't think it makes a huge difference, but it doesn't seem to work on S25 Ultra.
3 people found this review helpful
State of Colorado - Governor's Office of IT
July 10, 2026
Hi Sebastian, we apologize for the login issue you are currently experiencing. We would love to help, please reach out to us at: https://mycolorado.gov/customer-support. Thanks!

Edward Judd
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The concept is great, but the continuous issues with signing in is extremely annoying. When you're in a long line and people are waiting behind and your app doesn't accept your fingerprint log-in and you have to use your password but wait ... there's another step. You enter your password and then you get sent a code. After entering your password you have to also wait for and enter a code to get back in. Very annoying!!!
4 people found this review helpful
State of Colorado - Governor's Office of IT
June 18, 2026
Hi Edward, thank you for your patience and we apologize for the inconvenience! Our team has resolved this issue in our latest update, please visit the Google Play Store to install the latest version. If you still have issues with being signed out, please reach out to us at https://mycolorado.gov/customer-support. Thanks!