I have never had as much trouble taking a picture of a check as with this app. It makes you push the button and then will not put the whole check in the image. I am using a solid black background. You need to make it as easy as Wells Fargo's app. It takes 5 seconds to upload a check. I just spent 10 minutes trying to take a stupid picture with your app.
It is kind of sluggish, but I definitely appreciate the update that allows me to eDeposit checks and log in via fingerprint. Bravo! For what it's worth, the app did not automatically enable camera permissions on Android 7.0 -- and it didn't prompt me to allow camera access the first time I tried to deposit a check. Instead, the app just crashed. I was able to resolve the problem by manually allowing the app permissions through the Android App Permissions.
Worthless waste of time! This app sucks! I can't log in to my account with this app. Was able to on my old phone. It says I need a PIN to log in bc info is invalid even though it all works fine on my laptop. Tried to call them multiple times to get assistance and I swear no one is there to answer the phone. Was on hold over 15 minutes every time. Absolutely ridiculous! Very inconvenient to not be able to check my accounts with my phone
Not user-friendly I keep thinking I'm computer-nuts. My password doesn't work 9 out 10 times, and I have to change it. Now, I'm being asked for a one-time pin that I never received, and my online access has been locked. EVERYTIME! Thought it was just me until I read the reviews. I think the app is being designed by high school students who are practicing their digital application skills.
Used to be a good app I don't know what happened to this app. It used to be the best way to sign on my account. Now it will not let me, and I need a pin, because my password is wrong (no its not). So I go online and reset it...still happening. Err.
Update is horrible! Since the latest update push and website changes, I can't access my account info on my phone ever! It doesn't matter which route I try, the app, full website, mydatcu, etc., there is no getting to my account. I have never been so frustrated with DATCU as I have been recently. PLEASE, stop adding pretty bells and whistles. You aren't a major wall street bank and it's not why I'm a member. If you have extra money laying around, add a 24 hour call center.
-Slight Bug Fixes
Debt Master helps you organize, manage and pay off your debts.