
Jim Schweitzer
The CU is good. The app needs work. I frequently get locked out when I know that I'm entering the right password. Biometric logins are spotty. More than once, it's hung up several times on subsequent login attempts — only to count them as unsuccessful logins, forcing me to call customer service and reset my password. Sometimes I can log in successfully, but can't access my balances or ledger. It also has a tendency to forget and/or reset my preferences. Overall, just very inconvenient.
32 people found this review helpful
Virginia Credit Union
December 23, 2020
Thank you for your feedback! We are so sorry to hear you are have issues with our mobile app. Please contact Member Services and we will be happy to troubleshoot these issues with you. Member Services can be reached at (804) 323-6800 or (800) 285-6609.

Amy Temple
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App is horrible!!! WHEN it works is ok, but that is hardly ever. The only thing it is ok for ia checking balance. Once again am having issues. It won't allow me to do a mobile deposit. Even uninstalled/reinstalled and it STILL wouldn't allow me. Took a MONTH last time to fix it. That is just rediculous!! Get another developer and design an app that works consistently!
4 people found this review helpful
Virginia Credit Union
October 21, 2022
Thank you for your review. We are sorry to hear you are having issues with the app. Please call Member Services and we will be happy to troubleshoot any issues you are having by phone. Member Services can be reached at (804) 323-6800 or (800) 285-6609.

Kay Denise
I've been using it for a while and it's good most of the time. The main issue that I have is that when I transfer money between accounts, it doesn't update when I refresh it (it used to). I usually have to log out and then back in. But, it's handy, and I like being able to switch my card on and off when i lose it. The only other thing I would like is if the checkbook feature could be added. Otherwise, pretty solid app.
9 people found this review helpful
Virginia Credit Union
March 23, 2021
Thank you for your review! We are glad you are enjoying the app!