The service and app are pretty good but not perfect. Occasionally they lose track of packages and have to be nudged. I wish the app didn't make me enter my password so often. Still, despite its flaws, dealing with Doorman is incomparably better than dealing with UPS or ontrac or having your packages stolen.
I LOVE Doorman! Been using it for quite sometime now. I no longer worry about getting my packages on time. I have a busy random retail schedule so it is hard for me to be home to receive my packages. Doorman makes it easy for me to schedule and set a date and time that works for me!
The Doorman delivery people are often in a great mood, which tells me that management is doing something right! Package delivery has become so much more convenient because of them. Just like everyone else, I've had some packages stolen, and Doorman has been so great in solving this major problem.
I don't have a doorman at my apartment building so i always miss my packages. This is exactly what I needed! Been with them since they started up in Chicago.
The app does exactly what it promises to do. And the company itself is very well-run: the people who answer the phone are always bright, knowledgeable and anxious to help. The guy who delivered the package last night was really helpful. And the UPS Store is run by jerks who charge too much. What's not to like?
Doorman has overall been pretty great. Having stuff shipped to me used to be stressful and hard, and now it's relatively easy. I wish they had slightly more flexibility in delivery times, but overall I am very satisfied.
We update the app as often as possible to make your delivery experience better and more reliable for you!