495 reviews
Content rating
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About this app

Sonder is a clean, modern, contact-free way to stay in neighborhoods around the world.

Each Sonder is purposefully selected and designed to reflect the neighborhood and city it’s in. Whether your stay is two days or two months, in a studio or a four-bedroom, Sonder ensures a unique, yet consistent experience.

With 24/7 guest support, self check-in, stocked kitchens, crisp linens, and everyday amenities, we’re providing a better way to stay.

Use the Sonder app to:
- View reservation details
- Book early check-in and late checkout
- Access your Sonder’s building, door, and WiFi codes
- Review check-in and parking instructions
- Get info on building amenities
- Explore neighborhood recommendations

Book a stay with us at sonder.com
Updated on
Aug 1, 2022

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Personal info and Device or other IDs
This app may collect these data types
Personal info, Messages and 2 others
Data is encrypted in transit
You can request that data be deleted
495 reviews
May 21, 2022
Sonder and their app ruined my trip completely. requesting early check in makes the app crash so you cant even do it. (Aside from the fact that they charge extra to even get as early as 3 pm checkin ). And when there were major issues, I tried to contact them through the app and the customer service chat feature just disconnects if you don't touch the screen for long enough. it just closes out and when you reconnect you'll just get a bunch of different agents who don't know what's going on.
10 people found this review helpful
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Jeff Williams
April 15, 2022
Useless in a pinch. During my last trip the IM dropped the conversation 4 times as we were dealing with the fallout from a relocation caused by a carbon monoxide problem in our booked stay. Had to go online, which also didn't work. Had resort to txt messages in the end. Also, no billing information is accessible in app or online so their changes and fees aren't readily available.
7 people found this review helpful
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Peter Bates
December 10, 2021
In my experience the people from Sonder are great and the app, whilst appearing to do great things, has a chat facility that chucks out participants repeatedly. So if you ever try to change a booking be prepared to have your entire conversation with someone wiped multiple times. As helpful as they are, don't try to change a booking via the chat / app.
18 people found this review helpful
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What's new

We update the Sonder app every single week to make your stay even more seamless than the last.
Here are few things we've made better for you in the latest update:

- Bug fixes and improvements.

Love the Sonder app? Leave us a review. If you have questions, feedback, or issues, reach out to us at reservations@sonder.com.