
Peter Bates
In my experience the people from Sonder are great and the app, whilst appearing to do great things, has a chat facility that chucks out participants repeatedly. So if you ever try to change a booking be prepared to have your entire conversation with someone wiped multiple times. As helpful as they are, don't try to change a booking via the chat / app.
41 people found this review helpful

barbara segovia
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We booked through VRBO but the hostl was though Sonder. We stayed at St.Helen in the French quarter in Nola. The check in progress was easy the room was very nice and comfortable and clean. Down side you have to pay for Parking. But communication through Sonder was fast and when we needed anything they accommodated is very quickly. I would recommend them to anyone. Thanks for making our vacation a great experience. Oh one last downfall the 3rs floor!! I wish we were on the first or second. Lol
4 people found this review helpful

Mary
Honestly impressive how well this app worked. Worked better than the hotel key cards. My only UX note is that I wish if you have an active stay, when you open the app it defaulted to the Stay tab rather than the explore tab. It was frustrating to have the extra click and load time to access the key, but other than that, it was perfect!
3 people found this review helpful