Convenient and easy to use. I would give it 5 stars if it kept track of tentative itineraries, but it loses the search as soon as you minimize the app (which means I have to re-enter the destination and origin plus reset the sort by price/time filters every time). I'd like to see an option to save a couple of tentative itineraries plus set a few "favorite" origin/destination points.
The only reason I downloaded this app was to get a boarding pass and it doesn't work for that. I can check in with it but it doesnt save any of that information and most importantly it doesn't save that barcoded boarding pass. Was forced to use the sketchy hotel computer to print out my passes. Who cares if I can rent a car through this when it wont put me on the plane.
Kinda lame that you can't just get your boarding pass immediately after you check in like other airlines. Never had this issue on Alaska or Jet Blue but then again I avoid Southwest like the plague ever since they lost my luggage twice! Waste my time trying to get my luggage and now waste my time trying get a stupid boarding pass. 😫 when will I learn?!
Hate the app now that you can't get your boarding pass. After checking in, it shows the boarding position only and says to visit a kiosk to print your boarding pass or print on desk top computer. It always worked before. Without being able to have your boarding pass on your phone, it's worthless!!! Please fix. This has been like this for months....
I love flying Southwest, but the app is not the greatest compared to the other airlines. It is streamlined so that it loads quickly. The app does not update gate changes efficiently. It is difficult to quickly navigate to your itinerary to review your connecting flight gate, times, etc.
You know what would be GREAT? If when you tried to use the app to check in, it would actually let you check in! Instead, you click Check In, are then taken to a screen with baggage information that tells you that clicking on Check In means you agree to the policy, but there's no place to click "Check In"! Neat! 😠
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