Logs you out and Stops Showing Boarding Pass I use the application for checking-in and retrieving my boarding pass. As I have discovered on several occasions, you are logged out after a period of time, and just before departure you can no longer view your boarding pass. Be sure to use the button that saves your barcode to a photograph, or you will be in line to get a paper boarding pass from an agent. Southwest need to fix this issue. Other airline apps. don't log you out and hide your boarding pass from you.
This app *usually* crashes, or gets lost in a perpetual "waiting" mode, when I try to check in, unless the check-in is the first thing I do after starting the app. I then need to force quit, restart, and try again, and then it works ok, losing precious place in line. This happens both when logged in, using "My Flights", and when just entering confirmation number and name.
Super convenient So easy to use, even my 9 year old daughter can use this app for all our trips. The website is ALWAYS lagging, so the app is an absolute must have for frequent flyers.
Southwest is great, their app isn't I love flying with Southwest but their Android app needs a serious overhaul. It still has the overflow menu put in the nav bar which was obsolete 5 years ago with the release of Android 4.0. Plus it crashes frequently and just is not on par with their iOS app.
It worked great before the 7/20 computer crash App worked just fine before 7/20/16, when the computers crashed at Southwest. Now the app constantly logs you out, refuses connections and takes really long to load... even stalling out at times. Another bug with the boarding passes is that once you board your first flight, your boarding pass for your connecting flight is no longer available. You need to save a copy of it to your photos in order to have a boarding pass. All the other airlines apps allow you to view your connecting flight boarding pass.
Booking travel is impossible You can't search for flights in this app. Every time I enter in the information for my travel search there are no results, only a pop up window that says your session has expired and asks if you want to logout of your rewards account. When I try searching with as guest there are no results either. Also your information like dates and departure city don't save. It's a hassle and waste of time to reenter everything. After 45 minutes wasted I got the information I need from my browser. This app is useless.
Minor bug fixes and performance improvements.
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