South Western Railway

South Western Railway

About this app

Download the official SWR App to check train times and buy cheap train tickets on any train line in the UK* - and we don’t charge booking fees.

Why choose the SWR app?
• Buy train tickets to and from anywhere across the UK*
• Save up to 50% with Advance train tickets
• No booking fees every time
• Get rewarded every time you buy direct with SWR. With over 100 rewards to choose from including days out, cheap theatre tickets, shopping discounts and much more!
• Get the cheapest SWR tickets. With our price promise if you see a cheaper price for the same train ticket travelling with SWR, we'll refund the difference
• Contactless travel with eTickets
• Store your tickets in your phone’s wallet
• Easy Delay Repay, and when you sign up, you can get automated Delay Repay on season tickets and Tap2Go when using an SWR Touch Smartcard and Advanced Purchase tickets bought directly

Live information
• Check Live Train Times Across the UK*
• View departure and arrival times for all National Rail services
• Check live train times, locations and where to be with platform details
• Save your frequent journeys for ease of checking again later
• Check onboard facilities and see how busy your SWR train is

Change of plan, or need a refund?
• Plans changed? You can now change your date and time if you have an eTicket.
• Refund your ticket in the app**

Information to note:
You’ll need to create an online SWR account or sign-in before you can purchase your train tickets.

* Excludes Northern Ireland
** This includes eTickets.

Got a question? Here’s our FAQs:
https://www.southwesternrailway.com/contact-and-help/faqs

Need to get in touch? Find the best way to here: https://www.southwesternrailway.com/contact-and-help

Follow us:
• Message/ “tweet” us at: https://twitter.com/SW_Help
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Ratings and reviews

In general it's fairly easy to buy a ticket, but a few enhancements would make it a lot better to use: 1. Sort out the issue where the mobile barcode is not displayed after purchase 2. Don't sign the user out soon after a purchase - too often have I bought a ticket at home, gone to the station only to find the app needs me to log in before I can get through the gates. Not great when in a hurry! 3. Integrate with Samsung Pass so I don't need to type the username and password every time, please!

Constantly and randomly logs you out and has been doing this as long as I've used the app. On an average travel day it will log me out 3 to 4 times. Not reliable for access to tickets because of this as typically it does this where there is no signal. Often no barcode appears on the ticket when you get in there. Make sure you transfer your tickets to Google wallet or you're stuffed. For some reason wallet shows the barcode even when the SWR app does not.

App constantly logs you out, meaning you have to log in every time you make a purchase or try to access your tickets. Very frustrating, especially when you have to show your tickets on-board when the Internet connection is inconsistent.

What’s new

Bug fixes and enhancement