Citibus On-Demand

65 reviews
Content rating
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About this app

The Citibus On-Demand App allows you to book on-demand, easy travel throughout central Lubbock - working hand-in-hand with our fixed route services. The service is currently a pilot project aimed at better meeting the needs of the citizens of Lubbock. Download and book a ride today!
Updated on
Mar 23, 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info, Financial info and 4 others
Data is encrypted in transit
You can request that data be deleted
65 reviews
Johnson Fung
May 21, 2020
Very disappointed! Used "schedule" function to schedule a pick up at 1:45 pm, and showed arrival time between 1:45 and 1:54. After I left the app, somehow that reservation got cancelled. When rescheduled, it showed driver would arrive in about 10 minutes. After 20 minutes, still NO bus! Thus, MISSED my appointment!! App needs the following improvements: 1. An email notification to confirm the scheduling. 2. In Account, a "Schedule" tab to view scheduled ride 3. Fix "Help", not working
5 people found this review helpful
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Just Eden
May 18, 2022
This app is a waste and a representation of a small town mentality of trying to evolve with the times but failed. I downloaded the app and there was still no fare passes available. I refuse to share my personal bank card info because the app doesn't instill confidence of keeping my private information secure. When the bus arrived the driver told me I had to get a digital pass from the website or he will not allow us on the bus. Why isn't the digital bus pass not available on the application??
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Jana Smith
November 23, 2021
I've been using this for months. Last week, it it asked me to log on with my phone # to send me a verification code. It never did. I've been trying almost daily to log on. I've uninstalled it twice now. I can't get any help either. The Citibus website refers me to the app. This is very bad. I can't spend $25 a day for Lyfts 5 days a week. If this gets fixed, I'll change my review. I've been happy with it so far.
4 people found this review helpful
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