It gets the job done. Wish it had a couple more features. It's alright. Let's you open and close tickets along with set all the necessary options on tickets. There are no ticket stats on the app. You have to view those on the web interface. The notification only shows you the ticket number and if it was opened, closed, or commented on. I wish the notification could be expanded to see what the ticket or comment entailed.
Quite superb and handy... ...except tiny xetail when using on-premises server, app does not let me pass self-signed ssl certificate. Even if I click continue, nothing happens. Was working OK in previous version. 29.6.2016 still not working even with commercial on-premises SSL certificate. Same behaviour as before.
Awesome App But One Broken Function The back button in the app takes me back to the home screen if I used Androids fast app switching to open it. That button needs to always return you to the ticket list. It makes it very annoying to get to the ticket list because I have to kill the app then find it in my app drawer or home screen just to go back to the ticket list. The Android back button does the same thing.
Great tool. Especially on the go. A couple things that should've been included: 1- A ticket summary printing option 2 - First and Last name field for clients when creating a ticket Those are simple standard options that should've been included without thought. Other than those things, software works great for my clients submitting tickets directly through my website.
Doesn't work with Nginx proxy This issue has been identified on Spiceworks and reported to developers - it sends a duplicate header line "Authorization: Basic...". Other than that the app works well.
Needs Better Tablet Support It's a great app, but it crashes way to much right now. But the tablet app is so helpful. Can't wait for a fix.
- FIX: upgrade MoPub to address security issue, better safe than sorry
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