Miss v2. Old interface was a breeze to manage tickets (assign, edit, close). New interface is taking some time to get used to. Also, v3 is much slower. I miss being able to pop open the app send a quick comment and close a ticket. I'm sure this will be worked out over time. Great app otherwise. Thanks Spiceworks.
No push notifications - FIXED Since the upgrade to v3, push notifications have been 90% not working, 10% working. I cant even load the push notification setting page in the app, just sits there with a little spinning circle. All issues fixed, very nice to have access to my helpdesk on my phone!
Cannot add pictures to notes anymore Used to be able to enter a note and attach pictures. Now when selecting a photo - it never adds it
Love the app, does what I need but please give us an option to remove ads. I will buy the app, and we have the paid subscription through work to remove them. I can't stand ads and it keeps me from wanting to use the app. Make a paid version please, everyone here will buy it
Shout out to the android devs @ spiceworks. I love the new UI and the expanded quick ticket actions make managing tickets that much easier. Thanks for your hard work.
Love it, but what's with the back button!?! I love this app. It's everything I could need, but why does the back button take me to the login screen. I'm used to using my back button in every app to go back one page; not clear back to the start page. By the third time I mess up with it I give up until the next ticket arrives. I feel like I'm trying to stay ahead of my users just so I don't use the app on the go.
- More fixes for reported crashes
- Fixes for a few crashes
Biggest release since 1.0:
- Combined phone and tablet apps into one universal app, all native, nice and snappy
- Quick ticket actions for the most important ticket actions
- Global search across tickets, devices, and people
- Added support for 'Waiting on user' ticket status (7.4+ desktop server required)
- Many UI improvements throughout
- Indicator on ticket list for high priority tickets