SquareTrade

Squaretrade

About this app

SquareTrade Protection Plans cover all of your electronic devices for accidents like drops and spills, plus common malfunctions. We’re trusted by over 80 million customers and have an A+ rating from the Better Business Bureau. Plus, SquareTrade Protection Plans are the only plans backed by Allstate.

Our mobile app makes it easy to access all our services, right at your fingertips.

Use the SquareTrade mobile app to:
· Understand your coverage
· Upload your item receipt
· File a claim to get your item repaired or replaced
· Check your phone health and network speeds to help troubleshoot your device
· View tips on how to get more from your technology
· Chat with an agent
· Buy a plan to protect a new item
· Update your account information
· Access premium features like Tech Support, ID Protection and Roadside Assistance on select plans

To view our Notice at Collection, go to www.squaretrade.com/notice-at-collection

Ratings and reviews

I would rate this 0 stars if I could. I have not been able to access my account for months because two step verification doesnt work. I never get the verification email and their support has not and will not fix the issue. I have spoken with 7 chat agents and none of them have fixed the issue, they keep telling me to "wait 24 hours". I have been waiting for 24 hours for the last two weeks.

I have just tried for the past 4 days to file a claim through both this app and what website. I have failed to make headway through either way. When I try to start my claim I get stuck in a never-ending loading screen. After finally making a phone call I got a claim started. There are three options available when you file a claim you mail the phone to the repair center they fix it and send it back. Option number 2 as you take it to a repair facility nearby pay to have it fixed send them an itemized receipt and they reimburse you. Option number three which I just did for a different phone is they know you a replacement phone they put a hold on your credit card and you send yours back,

they still haven't fixed the sizing issue. plus the feedback box after filling your claim should be movable that way when it's slightly halfway off screen you can still submit your feedback about the app or claim process. having a feedback box that pops up on the right side after you finished submitting your claim doesn't make any sense if you can't click to the next option or submit the feedback or even see the full question being asked. make it movable so the user can move it into focus.

What’s new

We regularly make updates to improve your experience. In this release, we worked on bugs and improved app stability.

We value your feedback, so if you have any ideas or suggestions email us at [e-mail] If you like the new update, please leave us a rating and review.