If there would have provision of providing negative stars i would have provided so. Worst customer support. They don't have proper information about their own policies. Tried sending emails also, but no reply. Mobile app and website not in sync. I have tried to trust srl 4-5 times but each and every time they have disappointed me. To get reports also i have to call 20-25 times. Everything is worst. There is no single reason for which any one should trust SRL.
SRL lab & call centre are bad, u get report after 2 day when the reports were expected on the same day. Don't know wether they are actually conducting the test or not???
Can't access my old reports, doesn't have facility to cancel a booking, doesn't allow to view an old order or booking
Very poor user interface... !
Can't register. OTP not received and the app is stuck on verify OTP screen. Won't even let me resend it.
A reliable lab
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