Discover a convenient tool for receiving compliments, resolving disappointments and analysing customer service performance. With Staffino you will get immediate feedback and receive all potential comments on staff that your customers meet.
Join Staffino to: - Collect feedback on your staff - React quickly to feedback - Turn negative emotions into positive - Analyse progressive statistics - Set visibility of the received comments - Manage venues and roles effectively
Let your customers download Staffino iPhone app, wait for the first feedback and show them that you really listen to their opinions.
Customers can flip through the faces of your staff. If they liked the service, they can simply express their gratitude by touching the screen. Otherwise, they can leave a comment on the staff that attended them.
Thanks to a quick response your customers will never leave with hard feelings. Now you have a chance to explain the situation, compensate them, and motivate them to come again. Thereby you can lower the risk that they would complain on social networks. Even previously disappointed customers will recommend your service to their friends.
Would you like to know which staff member has the best performance? Follow and track customers’ feedback in real time, your response time and your conversion rate. Identify the key customers and reward the best customer- facing staff and managers.