Standard Life UK

Standard Life Mobile

About this app

We’ve made a technology upgrade to our mobile app. In order for the app to continue working, and to avoid any connection issues, it’s important to make sure you’ve downloaded the latest version. If you have any issues, please let us know at [e-mail]

The Standard Life app includes great features which can help you manage your money on the go.

Our App provides the ability to:
- Manage your pension payments: increase, setup, stop & reduce
- Top up your pension
- View recent transactions
- View the value of your plan(s), fund performance and daily fund changes
- Manage your beneficiaries
- Update your retirement date
- Transfer in other pensions
- Change your investments
- Withdraw cash if aged 55 or over
- View charges & discounts on your pension plan

Send and receive secure messages with attachments via the mailbox and there is an option to be notified when you receive a new message.

Why not try our retirement income tool to see what your retirement could look like in 5 minutes and explore your options.

We aim to provide access to the features listed wherever possible, but not all products are supported

Help and support
You can access FAQs from our Help page or send us a secure message about your plan from our Mailbox page.

If you run into any issues with the App let us know at:
[e-mail]

Feedback
We are always updating the App with new features and tools. We want to hear from you - you can leave us a review or leave feedback in the App within the help section.

Getting started
You must be a customer with us to use the App. If you are not registered for online servicing you can do this on the App. Once you are logged in you can choose to set a passcode, fingerprint or facial recognition if your device allows.

Additional information

The Standard Life app is not available for WRAP products and Aberdeen Standard Capital customers.

Some With Profits Policies, along with some of our Bonds and Investment Fund products cannot be viewed.

Transferring other pensions won’t be right for everyone.

Payments and withdrawals:
Not all products support payments through the app and you may be prompted to contact us or your employer if you have a workplace pension. Any changes to regular payments will come from the bank account that you have set up with us.

When making payments, topping up or amending a regular payment it’s important to note that investment returns aren't guaranteed. The value of your investment can go down as well as up and may be worth less than you paid in.

Cookie policy:
Cookies do many different jobs like storing your preferences, helping you navigate effectively, and improving your overall experience of a website or app. Cookies make the interaction between you and the app quicker and easier. For example, a cookie might store information so you don't have to keep entering it.

Some cookies are needed to make our app work and keep it secure so they can't be turned off. These are classed as ‘essential’ cookies. Others are optional and you can change your preferences. These are classed as 'experience and insight' cookies.

Who we are:
Phoenix Life Limited, trading name as Standard Life, is registered in England and Wales (1016269)
at 10 Brindleyplace, Birmingham, B1 2JB Phoenix Life Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Ratings and reviews

I have several pensions and the digital management varies vastly across the different providers my investments are with. The Standard Life app has a simple and intuitive format and is by far the best out of the 4 that I have used. I also found the website similarly well designed when I was using that previously

Every time this app goes out of focus it puts you back to the log in page. This might be ok but it makes it very difficult to register. When I tried to get my account no from an email. I had to get a new email and start again. Then I attempted to use a password generator. The page closed and I had to get another email link and start again....

Can log in and see the headline page, but every time I click on plan details it just gives up a message that there has been a problem and shows a try again button. Click on the try again button and it just throws you out and back to the log in page! Been happening for days now. Useless 🤬!

What's new

Thank you for using the Standard Life App. This update includes minor enhancements and bug fixes. If you run into any issues, please let us know at [e-mail]