AlwaysAssist

Starmount Life Insurance Company

About this app

With a touch of a finger, AlwaysAssist makes benefits even simpler to use for Unum, Colonial Life, Colonial Voluntary Benefits, AlwaysCare, and Starmount dental and vision plan members. It’s simple, secure and free!

24/7 Features:
* View and share member ID cards
* Find in-network providers and click to call
* Access benefits & track claims
* Retrieve secure, digital Explanations of Benefits
* Update user preferences

How to get started:
Click the “Sign Up” link on login screen and provide the appropriate information to sign in for the first time.

Security: The AlwaysAssist mobile app features the most up-to-date security technology to protect your personal health information. Your username and password must be entered each time you login to the app and retrieve insurance information.

About AlwaysAssist: AlwaysAssist is the online benefits management solution for Unum Dental℠, Unum Vision℠, Colonial Life dental, Colonial Life vision, Colonial Voluntary Benefits, AlwaysCare Benefits and Starmount Life Insurance Company.

Ratings and reviews

The app wants my birth date to sign up but does not allow free form entry and can only change the pop up calendar backward one month at a time. I will be 60 years old by the time I get to the calendar with my birth date on it. I uninstalled the app. I hope the actual benefits are easier to use.

It's okay, though it won't let me log in right now. IF YOU ARE HAVING A PROBLEM SETTING THE BIRTH DATE the current year is in the upper left corner of the calendar pop-up. Touch it and it will give you a list of years. No need to scroll month-by-month through 70 years (in my case). :-)

As others noted, the actual website will function to view policy, benefits, with my current login, but I can't even get into the app --with the error being "No benefits or policy found." Call customer service, benefits are current, but they can't get my card or the app to work either. Garbage app. Its useless.

What's new

Updates to our Unum dental and vision ID cards.