The check in feature never works. It says "invitation", then you click and always says "pending" or "see front desk". What's the point then? This happens all the time, not once or twice. Either take the feature off or make it work properly. If you want see an app whose checkin feature works properly, look at the Hilton app and see how smoothly that one works!
Any reservation made through online won't synchronize in App. Also I have 2 phones. If I book via App in one phone, the App on other phone won't synchronize neither. The App used to be so good. Please fix it or else it will become useless.
Digital key has yet to work at any of their hotels that claim to have it. And mobile check-in lets you fill in all the form fields and then the app freezes when you attempt to submit -- multiple times, fresh installs, doesn't matter.
I travel every week for business. I only look at this app about once every 2 weeks. EVERYTIME it makes me log in again. They apparently don't understand that people staying in hotels are traveling and can't stop and RE enter all that information.
The app is extremely buggy on my galaxy s8. Takes forever to load sometimes and freezes constantly. I dont have this problem with other apps
I was using it fine until when I tried to book today using the app, it has error message "app keeps closing". I cant even access the app now. I have sent my feedback and awaiting a reply and update.
This release includes bug fixes and performance improvements
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