Review from Walter VanSlyke
Bad pop ups The popup tags need work. Some of them will not let you select them. Case in point. In health coverage you cannot select between health and Medicare coverage on the quote screen.
Appeared to be a very promising app. I mainly wanted to use it to make payments. It would tell me what was due, when it was due however the make a payment option would not work. I went into the branch and got on the phone with technical support who turned out to just be an agent who really didn't know anything about the app and had to go and research the issue, only to come back and tell me we had to schedule another time with different technical support. Not worth all the trouble. Very disappointing.
Frustrating! Still not able to pay my bank vehicle loan on the app. Can pay my insurance bills just fine. No clear answers on the website that actually correlate with tabs on the app. The left hand (website developer) does not know what the right hand (app developer) designed.
Cannot log in due to State Farm's antiquated password policy. I've changed my password several times as asked to no avail. It doesn't recognize that I've changed it and locks the app. Edit: Updating to 4 stars because I believe the app is very useful once logged in. I was able to login after deleting the app and reinstalling it. I still think the password policy needs updating. Research has shown that forcing frequent changes leads to bad password habits.
Used to be able to pay insurance bills. Now it just gets stuck "retrieve payment information". I have no way to enter a new card. No real use to the app anymore.
I thought it would have some accident tools in the event I need help after an accident. The info here is nice and convenient but most of the info in the app is really not needed. No reason to have this app or to open it if there is no practical tool do to so. I'll keep it for a while but was really looking for some post accident assistance.
All I want to do is easily make it autopay but it isn't easy for me ro do. Tired of hassel. Rather switch companies seriously. I dont have time to play hide and seek with things.
Need a tow or have a flat tire? Start a request for roadside assistance right in the app! Cracked windshield? You can now submit a vehicle glass only claim. If you have documents associated to your claim, you can now access these documents when viewing your claim from the Claim Center.
We now accept Android Pay™ to make a one-time payment on your insurance bills!
Correction to bank bill pay available payment dates.