
Donovan
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Great app. My main gripe with it is the limit on what you can take out of your account at a time. Having a $3k monthly limit for withdrawing money is excruciating low, and makes it feel pointless to save for bigger things due to the restriction. I'm going to have to find a different bank because of this; it simply isn't reasonable to longterm save with Step. (Not to mention quite a few retailers don't accept Step as a payment method, so withdrawing the money is a necessity a lot of the time)
243 people found this review helpful
Step Mobile, Inc
April 10, 2025
Hi Donovan! Thank you so much for this feedback, we appreciate it! The limits applied to each Step account are for new bank users. If these do not suit your banking needs, please contact us through the app or by emailing us at hello@step.com. Our team would be happy to review your account! We look forward to hearing from you ššš

Fiona McIntosh
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Won't allow me to remove or update my linked card so I cannot setup a recurring payment to pay my kids their allowance. That's all I need this app for. If it isn't low effort, it's no use. Will switch back to my kids' old teen account service. I thought this app was an upgrade for them. Apparently not since it's most basic function doesn't work.
5 people found this review helpful
Step Mobile, Inc
May 5, 2025
Hi Fiona! I'm sorry to hear you're having trouble linking a card to your Step account. Our team would be happy to take a look and see what the concern is. Please chat with us through the app or email us directly at hello@step.com. We look forward to hearing from you and helping resolve this! ššš

Jake Mackey
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I got this app so I could send money to my highschool-age son. It works as advertised but it's so hard to figure out how to send him money that I spend 5 or 10 minutes re-learning how to do it each time. You'd think it would be immediately obvious how to send money to your one, lone contact, but it's not. You have to cycle through several counterintuitive screens, and deselect a thing or two and select another thing or two, and eventually you can send the money. Oddly difficult.
11 people found this review helpful
Step Mobile, Inc
March 19, 2025
Hi Jake! Thank you so much for this feedback, we'll be sure to share this to our team for future changes. Feel free to reach out to us for support by chatting with us through the app or by emailing us at hello@step.com. We're happy to have you here with us at Step! ššš