Russell Rothstein
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Overall it's a good product! Since they changed to the new yellow icon, their service has gone downhill. I lost 179 miles today and a couple hundred more over the past week. Now, it seems that if you're not on this app, it no longer keeps track of mileage. The app has full access to locations, free from being optimized, and no limits. Now, it does not work like it used to. I never had problems where I've lost miles like this. I'm having to go back and calculate how many miles I've actually lost.
13 people found this review helpful
Stride Health
January 26, 2024
So sorry for the issues you've had with the app, Russell. We're tracking down the causes, and plan to release multiple updates over the next few weeks to patch this and get things running again. Thank you for your patience.
S B
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UPDATE : WAS better now back to bad! Permissions allowed and set not to pause when unused (other than photos and audio) but it turns off tracking on its own and records nothing! Not sure what's going on with the upgrades. I have to constantly check if it's still tracking. I've uninstalled the app hoping it would help but it's not. I allowed it permission to track when I'm using the app. The map logs of my previous trips are there for a few hours and when I look back at them they are gone.
20 people found this review helpful
Stride Health
January 9, 2023
Sorry to hear that, Sabrina! Thanks so much for letting us know. Could you write to us at taxhelp@stridehealth.com and include the email address you use to login? We'd love to help you troubleshoot. ~Allie from Stride
Amanda Harris
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I've been using this app for between 3 & 4 years and now all of a sudden, it doesn't track my location consistently... I'll be delivering all day and when I get home I see that it's missing either a huge chunk of time (mileage wise) or sometimes multiple times!? I really hope they update whatever changes they made to fix this problem!
12 people found this review helpful
Stride Health
April 9, 2024
Hi, Sorry to hear you're having issues with the app. We'd love to help you resolve them. Please submit a request at https://support.stridehealth.com/hc/en-us/requests/new?ticket_form_id=19597586627351, so we can help. Best, Tiffany