It's too bad its missing a feature to claim any unpaid balance to the HSA. I can only either claim it all to the plan or all to HSA not both. Unless I am missing something, back to paper claims and photocopies 😞 EDIT: It looks like you removed submitting claims altogether. Unless I dunno what I'm doing. I think the app just got worse.
I used other insurance apps that i liked. They were to the point and easy to use. this one isn't user friendly. You should work harder to get a better app. Edit: after the new version released. Only good thing is that you can use a fingerprint to login. The user experience thereafter is horrible. I can't find a provider info when submitting a claim. This provider should be in the list since I did enter his info last time. When you tap the recent claims link, the app apologizes that there is an issue and it can't show anything. Please hire better product managers and engineers.
App doesn't work on Note 8. It crashes all the time on my S7EDGE. Uploading files only allows jpeg not to mention camera is always blurry through the app itself. I truly believe Sunlife makes it difficult for users to process claims on purpose. I have not been satisfied since the switch.
I thought it was cool how you can submit claims on the app but now it's gone. Idk if it's just me but ive tired uninstalling and reinstalling it but sumbit claim option isn't there. :/ Sucks. Made sending out claims a lot easier
It's not intuitive at all. Good luck trying to submit anything through this app. Can't submit HSA through it and looking up vendors is a cluster. For a company this large the app is an embarrassment. Green shield is WAY better and considerably farther ahead
The submit a claim option goes down for long periods of time overnight. Sucks that this app is only useable during the day for those of us who work shift work. Also I don't like that you can't submit for orthotics electronically
* Depending on your plan, access health and fitness resources
* Find a provider by a specific address. See how Sun Life clients rated their experience
* Depending on your plan, find paramedical providers and see drug information under the new Health section
Find a dentist or eye doctor, access your benefits, dental ID card and more…
Mutual fund tracker, SIP Investment, Switch/Invest in Direct plan. Get 1.5% more
Calculate premium, track policies, print premium paid statement/ plan brochures.