Mobile Deposit I made 3 attempts to make a mobile deposit it first told me to write my signature on the back of the check and I did still did not work the 2nd and 3rd time. It said it could not read the check. It is supposed to read the check thought this app was supposed to actually work 100% especially the deposit part. Please fix can't believe it was my first time trying and it failed. Like I said before please fix soon.
Mobile deposits used to work I have tried at least six times using different backgrounds and different lighting and still cannot make a deposit. I used to be able to deposit all the time. Droid Ultra
The new automatic camera I have never had a problem with mobile banking and loved it until they changed to the new automatic camera. I have not been able to deposit any checks on Mobile banking since. Called for help and they told me to uninstall and reinstall the app and it didn't work. I'm not waiting another 10 minutes in the queue to talk to somebody. I'll change banks!!
Ruined a good thing Why "fix" the photo function?? AUTO SUCKS. I WANT MANUAL BACK. I can do much better on my own. And there's no way to reverse/uninstall the update to the previous version.
Faster to go to the branch?.. You should not need to try different backgrounds and lighting options to submit the deposit. Never recognizes my signature so i have to doodle it. 2Suntrust: Just hire the developers who did Chase app. It works every time i use it even if i take a picture on my lap.
It used to be better It used to be much easier to make deposits using the phone. But now that it is "improved" and "automatic" you have to wait for the phone to be ready to take the picture itself and while I'm trying to hold the phone steady for so long my hands start shaking and of course it can't take the pic. Also there is no Wallet Pop on the app as there is online.
• Adding, modifying, and deleting billers for Bill Pay
• Mobile Deposit enhancements, including image auto-capture and viewing your deposit limits