This app was amazing before the last update. Now for the past several months half the time its unavailable and the other half the time it takes me upwards of five minutes just to get logged on to the app. I loved this app when it was actually convenient. But how Im so sick and tired of messing with it that is rather just call the 1800 number and real with robots!! Please fix it so its convenient again.
This is a great app. It allows me to do most of my banking on my phone. Highly recommended. Edit 4/26/17: This app just keeps getting better and better. Kudos to SunTrust's software team. They pay attention to the needs of the end user and have made this app intuitive and make all aspects of online banking transparent and easy to use.
Great new update!!! Particularly love the camera during mobile deposit. App guides you to a successful shot of front/back of check. Bravo! UPDATE: latest update brings back the weird rotation of screen when capturing pics of check to deposit. UPDATE #2: why is mobile banking always unavailable, especially on weekend (when bank is closed! convenience much?)
I only need to use the app about once a month when I make mobile deposits, so I haven't experienced the availability problems mentioned in other reviews. The mobile deposit feature usually works fine, but once the check shows up in your account all you can see is the date and amount, not the payer. This is the case even if you access your account via their website. Since almost all my deposits are the same dollar amount, I can't determine who the check was from. It would be much more useful if the bank statement showed the check payer.
Mobile banking is almost always unavailable during the day for the past few weeks and it's absolutely infuriating. I need access to my money at all times and the mobile/online banking unavailability is unacceptable. Once every month or few weeks is fine, but very often there are full days where banking is unavailable. This app used to be so reliable and now, even with scheduled updates, it's a mess. I'm strongly considering switching to another bank as a result of this absurd inconvenience.
This app has become so much better than what it used to be. I cant speak for others, but i have no trouble signing in or getting onto the app. I did have problems submitting my pictures of my checks to be deposited, but that turned out to be because i had developer mode turned on. Overall, great app and a great redesign!!
• Expanded Mortgage account details
• Make future dated transfers and payments to SunTrust accounts
• Manage alerts preferences
• Lock and Unlock credit cards (if eligible)
• Minor enhancements and bug fixes
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