Unavailable for use too often It's a very useful app, simple to follow. In fact it's a staple of life these days. Which is why when it and online banking are so very often (2-4x monthly) unavailable it can easily hinder ones finances. Myself I like to keep close tabs on my account and think it necessary to do so; feeling panic at times I cannot. Once a month is reasonable or with prior warning acceptable
SunTrust Mobile Banking App: EDIT: app works fine. Have feature request that was eliminated - Please add back ability to deposit funds into another SunTrust customer's account. I have relative who uses same branch - can't drive & I'd like ability to deposit money into her account, from mine, each month. I used to be able to do this via app. Please add this feature back!
Great when it works Almost always, my loan account is not available. I'm never able to add a biller in the bill pay section and even trying to pay a SunTrust bill does not work. Checking my balance and transferring money between those two accounts works great but every other feature rarely works.
App error App displayed mobile baking was unavailable for few days and I contacted Suntrust for help. Rep told me to uninstall and install, but it did not work. Issue was escalated with my IP address, but still did not fix. I ended up trying to uninstall, power cycle, then reinstalled to make this work. Not sure how often this will happen, but it certainly wasn't my first time experiencing this.
The check deposit functionality is absolute garbage. Take the same picture over and over and no matter how clear it is in the preview, the final image looks like blurry mess. Eventually, maybe 1/100 times, a clear-ish picture will be taken, but good luck getting clear enough photos of both the front and back. If I tried to take the same picture with my phone's camera software, I could probably see the fibers in the paper that the check was printed on. But it's nice that SunTrust decided to write their own top quality software for this important feature.
Mobile deposits do not work from Mexico Mobile deposits FD from Mexico used to work but they do not now. I travel there a lot and some checks from USA bank accounts are sent to me in Mexico and I cannot deposit them. For example, my tax return. This caused me to over draw my account and then I had to travel to USA to make deposits. It caused my US car insurance to cancel and rates to go up. The time to resolve everything and the trips to the USA to resolve cost me a lot of money. I verified with cs before travel that I could make mobile deposits
• Ability to open a new account
• Ability to view select SunTrust Investment Services, Inc. accounts
• Updates to Bill Pay screens
• Minor enhancements