The app has every feature I could need, but when I first downloaded it, finding certain features was a bit difficult. And these were not features one hardly uses, it took me a while to find how to submit a payment to my suntrust credit card. Despite that, the app has worked flawlessly and I use it everyday.
I love the app.. when it works. But most of the time I can't get it to work. I have redownload the app, restarted my phone and shut off all other applications and it still won't open for me. An error pops up and doesn't allow me to go any farther. It's an extreme inconvenience not being able to check my bank account without going on a computer (which I don't have) or calling the bank. Please let me know if there is a solution to why my app will not work???!!!
Everytime I try to use the app it is down for repair and currently unavailable. It should read that it will be unavailable for days at a time and the be down for days shortly thereafter. Extremely dissapointed. Having to go to a ATM that secretly charges you a fee just for checking a balance. Maybe it's time to switch banks
If you schedule a payment in mortgage, it won't show up here in app. Mortgage and checking is operating as two different banks. Worst experience ever with this Suntrust. Do yourself a favor and fire all the product managers in mortgage department
Wish I could give the app a zero rating. Constantly had to call the bank to reset it because apparently they have issues with hackers trying to get into your account. Transferred our checking and savings to another bank a while ago. Now I'm going to cancel my SunTrust credit card because the customer service is just awful. Don't waste your time with this bank. Take your financial needs elsewhere.
The two things holding this back are fingerprint login and android pay compatibility. I would like a little more functionality with Bill pay (filing bills, scheduling auto payments) but this is more of a wish. I do almost all of my banking via the app. Only other gripe is that it often says "mobile banking is unavailable" when i try to change the dates or amounts of bills in bill pay.
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• Bill Pay Enhancements
• Minor enhancements and bug fixes
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