Review from A Google User
Still Not Working I still am unable to make a deposit. It seems to accept front and back images of a check; then, it says unable to complete transaction at this time.
SunTrust Mobile Banking App: EDIT: app works fine. Have feature request that was eliminated - Please add back ability to deposit funds into another SunTrust customer's account. I have relative who uses same branch - can't drive & I'd like ability to deposit money into her account, from mine, each month. I used to be able to do this via app. Please add this feature back!
Frequent Outtage but Great otherwise Typically when I need to check my bank account, the app wont open on my android, and usually I have to log in from a different device which is inconvenient, I don't get why it only works 60% of the time. Love being able to pay off my credit card, make transfers and the quick view is nice when it works. Phone is ZTE Grand Prime X3
Great when it works Almost always, my loan account is not available. I'm never able to add a biller in the bill pay section and even trying to pay a SunTrust bill does not work. Checking my balance and transferring money between those two accounts works great but every other feature rarely works.
App error App displayed mobile baking was unavailable for few days and I contacted Suntrust for help. Rep told me to uninstall and install, but it did not work. Issue was escalated with my IP address, but still did not fix. I ended up trying to uninstall, power cycle, then reinstalled to make this work. Not sure how often this will happen, but it certainly wasn't my first time experiencing this.
Mobile deposit is inverted on Nexus 5X I never had a problem depositing a check on this app until I tried it with my new Android. The screen flips the check around, making it near impossible to align the check like you need to. The other parts of the app are fine, but SunTrust needs to fix this. I will not deposit another check using this app.
Fraudulent There's an app imitating suntrust. Our bank does not care about customers. Be careful.. I promise; Suntrust will lose $500,000 a year if I cannot view my account via app or Internet anymore. It's every other day the app is "unavailable". I'm done. Closing my account next month if the problem persists. The only reason it's been open this long is because I still have one thousand checks but I don't care. I'm done if this continues.
• Ability to open a new account
• Ability to view select SunTrust Investment Services, Inc. accounts
• Updates to Bill Pay screens
• Minor enhancements
Tap and pay with your phone, get instant notifications, and lock your cards.