SupaDESK Mobile provides a quick and easy way to manage your assigned Tickets, Changes and Tasks in real-time from a mobile device.
SupaDESK Mobile also enables you to scan asset QR or barcodes to look up assets in the CMDB and display or alter location, assignment and status.
Download and immediately experience how easy SupaDESK Mobile is to use with the built-in demo account!
A SupaTools subscription is required to fully unlock access to SupaDESK Mobile. Existing customers can generate user authentication tokens from within the SupaTools application and distribute them to their users.
SupaDESK Mobile has been designed with a very flexible interface that can be altered at the back-end to provide a customized list of tickets.
The core functionality of the current version allows you to:
· List Tickets, Changes and Tasks using pre-defined views
· Change the status of a Ticket
· Submit a new Ticket from a list of available templates
· Filter Ticket lists using search criteria
· Assign yourself to an unassigned Ticket
· Reassign a Ticket to someone else
· View and add notes to a Ticket including photos
· View full details of a Ticket and associated records
· List and download Ticket attachments
· Approve/Reject Change Requests
· Drill-down through record relationships and detail
· Lookup an asset by entering or scanning a serial or asset number
· Alter the location, assignment or status of an asset
· Record a new asset in the CMDB
· View and add notes to an asset including photos
* Ticket is a collective term for Incidents, Requests, Problems and custom Ticket types