Sure Petcare

SureFlap Ltd

About this app

Ever wondered what time your cat went out for their morning prowl? Worked late and worried about whether your pet had enough food to eat at home? Or wanted reassurance that your pet was coming, going, eating and drinking normally while you’re not there?

Using the Sure Petcare App with Sure Petcare Connected products – including the SureFlap® Microchip Cat Flap Connect, SureFlap Microchip Pet Door Connect, SureFeed® Microchip Pet Feeder Connect and the Felaqua® Connect – allows you to do all of this and more from your phone. Whether you’re at home or away, you can enjoy a closer connection with your pet and relax in the knowledge that they’re enjoying the freedom and security they deserve.

Features of the Sure Petcare app
• View all of your Sure Petcare connected products in one place, to get a clearer overall picture of your pet’s day-to-day activity, behaviour, feeding and drinking.

• View your pet’s dashboard for a snapshot of their day: how much time have they spent outside? When did they last eat? How much did they drink? and much more.

• Monitor your pet’s activity and behaviour patterns over time. Understanding your pet’s ‘usual’ routines makes it easier to spot anomalies which may indicate changes in health and wellbeing.

• Receive notifications of events such as when your pet eats, drinks and enters/exits via the pet door.

• Invite friends, family and pet sitters to share access to your household via their own app account - no more sharing passwords. Manage their permissions to grant them the appropriate level of access.

Note: The Sure Petcare app only works with Sure Petcare ‘Connect’ products and requires a Sure Petcare Hub for connection. If you have purchased a Sure Petcare Animo® dog Activity and Behaviour Monitor, please download the Sure Petcare – Animo app.

SureFlap Microchip Cat Flap Connect & Microchip Pet Door Connect
• Remotely lock or unlock the door anytime, from anywhere.

• Set a curfew routine to keep pets in at specified times during the day (one curfew per day for the Microchip Pet Door Connect or up to four curfews per day for the Microchip Cat Flap Connect).

• Know when your pet leaves or enters your home.

• Monitor your pet’s day-to-day comings and goings. Understanding your pet’s ‘usual’ routine can help you to spot changes which may indicate changes in your pet’s health and wellbeing.

• Microchip Cat Flap Connect Only: control entry and exit permissions per pet.

SureFeed Microchip Pet Feeder Connect
• Set portion sizes for up to two types of food (oz or g). You can then weigh food portions accurately using the feeder’s integrated scales and portion indicator lights.

• Check when your pet last ate and how much food is left in their bowl.

• Monitor your pet’s feeding behaviour over time – see how much, how often and when they eat. A change in feeding behaviour can be a key indicator of a change in health or wellbeing.

• Check when the pet sitter last fed your pet when you are away from home.


Felaqua Connect
• Felaqua Connect monitors how much, how often and when your cat drinks each day and reports it to you via the Sure Petcare app.

• View water consumption reports by day, week, month or six months, making it easy to spot significant changes in water consumption.

• Receive a notification whenever your cat drinks from Felaqua Connect, for real-time reassurance when you are away from home.

• Receive a notification when the water in the reservoir needs to be replenished.

Ratings and reviews

This app has so much potential, but seems like it's never updated. My felaqua works for a few days, then stops tracking who drank. I can't set the app to notify me when a bowl is running low, so I know to refill it. The settings for each feeder aren't intuitive and it takes time to figure out how to change anything. Overall, I need these feeders because of the various cat diets in my house, but the app needs work.

Love the feeders, not the app. Setup was easy. App seemed OK, but then obvious the UX and functionality need improvement. The controls are hidden in multiple locations. Why two different sections for the Feeders? The activity feed is my favorite part but it's buried, and you can't select just one pet/feeder at a time. If you want see what 1 pet is up to, you'll have to find the reporting, which is buried and isn't as easy to read. So much potential. Hope they keep at it because I wanna luv it!

The app is ok. It's built as though the person writing it has never used it. There are two places to make device configuration. It's confusing and frustrating. You can't view state such as scale output. You have to review several screens and do math to see if a feeder is empty. It is not possible to toggle training mode from the app, only view status. I was unable to sync with the hub via the app, and troubleshooting steps don't mention surepetcare.io via a PC. This is how I got the hub synced.

What's new

Performance enhancements, UI improvements and bug fixes.