App is great, customer service is great. But not all the sweepstars know how to clean properly, especially the locals or maybe there are just lazy. Some dont even know their task. I have complained several times to the customer service but no change and all they do is discount on next booking. I dont want discount i want a proper cleaning instead. 1 just cleaned my house today and didnt even clean my microwave, telling me it is not part of her job. I think they should give the sweepstars proper training before sending them out to people.
This app does not allow the cleaner to find the property in an efficient way. If I drop a pin on the entrance surely the cleaner should be able to find the pin. Like uber does. My cleaner always looks for Milner road in four different suburbs. WHY?
Very user-friendly! I would like the option of going into a library of all the Sweepstars with their credentials and then make my pick. Also easier ways to re-book a previous Sweepstar and not to be disappointed after completing eeeeverything just to see she is unavailable... otherwise, thank you for this app!!!!
Very happy with the app, thanks. An area of enhancement could be more granular selection of services offered. For example, I would like to be able choose ironing only or be able to specify how many baskets of laundry need to be ironed.
I'm not sure why my keypad does not disappear after I'm done typing. I could not actually leave a review since I had no way of clearing the keypad to press 'submit'. Also, it is not easy to change a booking in terms of description etc, unless you start again.
• Requesting SweepStar made simpler by adding shortcut bar & remembering your last location
• Pricing improvements made
• Improved experience of searching locations
• Fixed a number of small bugs
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