My Swisscom

Swisscom (Switzerland) Ltd

About this app

Wherever you are, whatever you need: your subscription is literally in the palm of your hand with the My Swisscom App 24/7. Log in easily via the app using your fingerprint or facial recognition. Benefit from the following functions and more:

• keep an overview of regular costs, invoices and open orders
• modify subscriptions and products according to your needs
• 24/7 support with no waiting times thanks to the digital assistant Sam
• view the latest information about your subscription, orders and requests
• see your prepaid credit on your home screen as a widget

Get the most from your subscriptions and products, for example:

• block calls to mobile and fixed network numbers
• set Internet-Box operating times whilst on the go or display WLAN password
• change contact data or report a change of address
• create and modify new TV channel list

Benefit in the app from:
• great prizes in the competition “Spin & Win”
• updates on service tips, offers and digitalisation topics

The My Swisscom App is available for Smartphone and Tablet to all residential customers with a mobile, fixed network or Internet subscription from Swisscom. The online Customer Center is available to our business customers: www.swisscom.ch/app

Ratings and reviews

Buggy mess. I had to visit the store multiple times just to get a prepaid esim to work. Why? Because the in app camera cannot focus on my id and constantly returns an error message. The same thing happened to the clerk in the store trying to help me with HIS phone. Then, when I tried to login, I was FORCED to identify myself again with my ID that I JUST SCANNED AT THE STORE. Why is this a feature? They also offered a delivery letter option with a code...Which didnt work. Buggy terrible app.

After the last update I can't even log in. Every time I press the Login button it seems to try to open the login window but immediately returns to the same screen with the Login button. After pressing it for god knows how many times it worked, just to throw me back to this screen after logging in, literally unusable. Edit: After trying several times with closing the app it worked. At one point it did however have two instances of the app in the recent apps overview, one still with the login.

Every time I need to login I end up considering stubbing myself with a sharp knife instead! And without login I cannot change settings. Please reconsider the login feature to prevent suicidal rate to increase. On Android try to setup internet lock, then login. The circular progress bar appears but the app never shows input text fields to login. Nor biometric reader. It simply goes back to the login button. That's frustrating. Update: it worked after removal and reinstall