The WORST customer service on the planet. I've been a paying Norton customer since 2009. I've recently had issues with one of my Norton products being unable to update. I've followed their pre-prescribed fixes, referred to the Norton Community, and contacted customer service to no avail. They know this is a widespread issue, and have issued a "fix" that only covers some users. That's right, some. Instead of issuing a new downloadable .exe file for the rest of us, we just get to flap in the breeze. Last money Norton ever gets from me. T-minus 212 days and counting.
Updating Review (2018): Thanks for your answer Norton Team. Certainly this app has evolved to reach higher quality and best performance. Very happy with this app and all the improvements, especially for anti thief security features. Well done! First Review 2013 I'm happy with this free version the only thing why I'm not giving five starts is because the live update is not automatically. I'll do it manually every morning.
I signed in to my Norton account. By the way I bought Norton security Premium at office max. Entered in my new product key.It sent a link to my phone to download the app. I did only to have the malware covered at 100%. For an additional $14.99 I could have the covered. Unbelievable !!
Hate, Hate, HATE the wifi scanning... it constantly reports an issue when I'm at home, hotels, airports, and I cannot turn off the notifications, which are every hour or so. Drives me crazy! Otherwise, a good product.
Product was good before you added WiFi security. Now I keep getting alerts about my home WiFi which I have set up with Passwords Encryption & WPA2 telling me my home network is compromised and unsecure. Get rid of the WiFi security feature it obviously doesn't work
More and more, this app is becoming a plug for Symantec's other products. I already pay quite a lot for Norton. If I wanted a VPN, I could get one. I don't want to hear about Norton WiFi privacy. Also, the grammar is atrocious. I counted three exclamation marks in a spammy notification telling me about some new feature and urging me to "Try it now!!!". I will concede that this is the epitome of cool to a five-year-old, but as a security-conscious adult I would prefer something more professional.
- Our new Wi-Fi Security protection helps stop prying eyes from seeing your online activity, such as attempts to steal your passwords, bank account number and other personal information.
- System Advisor helps scan your device and Android OS to identify exposure you may have to cyber threats.