I have never had a better experience! I was first suggested this through a couple of podcasts I listen to, over and over, for the last year. Now I've finally signed up and i have to say, I should have done this forever ago. I love the seamless communication I have with my therapist. You get to choose your therapists, talk with someone before you even sign up to answer any questions and then they set you up with someone, right then and there. My therapist is awesome. I can text my therapist what's going on throughout the day, on my own terms, and they get back periodically! How awesome!! Video sessions are great and easy. It's easy, trustworthy, accredited, and so worth it! It's therapy for how we live, today!
I really like my therapist and I enjoy the freedom to speak to her at will. I don't have to keep an appointment and she communicates with me when she will be away longer than usual. I sometimes get short answers, but i attribute that to be those times in traditional therapy when the therapist is simply listening and responding with: "hmm mmm,," and "...what I hear you say is...." which is fine for me right now. I would give it a try! Reasonably priced!
So this is an extremely important service that I rely on for my sanity. I love my therapist and have developed a very good rapport with her after using this app for a bit over a month. The service that they provide is extremely great and necessary. That being said, the app could use some updates. My therapist and I use the voice recording option to communicate, and it would be great to be able to pause and restart a voice message without losing your place, as well as scrub through voice messages to be able to listen to specific notes (a +30/-30 second option would be amazing). I have gotten logged out of the app and couldn't log back in to the point where I had to uninstall and re-install it twice in the time that I've been using it, so that's also something that would be great to not have to do. I don't think the app should stop you from getting the therapy that you need, but it's something to be aware of.
My matched therapist simply did not write back to me - in a time that I really needed to speak with someone. I was told that I would hear a response "within 24hrs" and here I am, 5 days later with nothing. So for the money they're charging and the "service" they claim to offer, don't waste your money or time with talkspace. Even contacting customer support to voice my displeasure, or try to get some kind of answer as to why my therapist won't respond is met with an auto response of "it may take 2-3 business days to respond". Ironic that an app that offers support, doesn't actually give support to it's paying customers. DO NOT USE!
When I get to the point that I need to talk with my counselor, I withdraw and will always put the happy face on when I am face to face with someone, incliding a counselor. Talkspace helps me express myself more freely because I can just write it out if I want. Also, it's daily. I don't have to wait until next week to express something that is going on today!
I'm really glad I came across this app and service. Its been helping me so much since I started, and I feel it was quite simple to set up. I've really connected with my therapist and feel it's really easy for me to reach out.
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