
A Google user
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I don't know how to change my previous rating. Overall, the company and app are great. Great beers and great customer service. But there is a bug (my phone, the Pixel 2 is effected) and it requires turning off your app backup. You might have to uninstall/reinstall after doing that. I did. The company was quick to help me fix the issue. This bug was, well, bugging me! But they were on it to help me fix it. I do totally recommend this app!
27 people found this review helpful

Thomas Martin
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The app seems to work okay with occasional freezing and missed notifications. I highly recommend you check your shipment thoroughly. They marked that one beer wasn't shipped, yet I didn't receive 19 of them (~$133). Their customer support is impossible to reach by phone and takes forever to respond by email. They have a good selection, but it isn't worth the trouble to manually request a refund for each missing item, when it shouldn't be that difficult to make check the boxes before shipping.
67 people found this review helpful

Lauren Paul
I've been using Tavour for about 2 years. Overall it's a good service. Not cheap, but it does give access to beers I otherwise would never get to try because they aren't distributed in my area. I had one shipping issue quite a while back, but Tavour customer service was prompt to help me coordinate with the delivery service to resolve the issue. The app itself can be buggy. For example, I often get notifications for beers that don't show up in the app.
34 people found this review helpful
Hi Lauren, thank you for your support. We are lucky to have you as a loyal customer.
I will pass on your feedback about the app to the product team. We typically release a new update every couple of weeks since we are investing heavily in our digital experience.